Clinical Operations Improvement Specialist
Job Summary Please note: duration will be approximately 5-6 months; potential to extend. Requires 2 days on site each week at Parnassus campus; other days remote.
Reporting to the Director of Clinical Operations, this position will independently assess and identify best practices and opportunities to enhance the Clinical Operations team workflows. In addition, they will develop advanced analytics and reporting capability using Tableau dashboards for key operations metrics, including productivity, as well as present report-outs on gaps, trends, and opportunities. When relevant, the Clinical Operations Improvement Specialist will create standard work across the scheduling, compensation and other related workflows. This position will lead cross-functional teams and will interface with several clinical and administrative leaders and staff across the department to achieve the desired outlines and support change management.
Operations Support
The Clinical Operations Improvement Specialist will serve as a subject matter export on the Clinical Operations team and will collaborate with colleagues to identify and manage special operations-focused projects. Examples include, but are not limited to:
- Creation and management of the Volunteer Faculty schedule
- Creation and Management of the Peel-off schedule
- Subspecialty schedules
- Tracking and maintenance of Non-Clinical Time and Clinical Time for all faculty
- Manage the maintenance of Faculty profiles
Key Responsibilities
* Provides collaborative leadership and consultation, strategic planning, design and facilitation, and project management on complex problems to achieve strategically aligned solutions.
* Streamline workflows and processes, identify challenges to meeting strategic goals and implement solutions in consultation with the Director. Measure outcomes of processes.
* Data management to identify gaps, trends and improve project operations and outcomes. Other projects as assigned.
* May lead cross-functional teams to solve complex organizational issues.
* Lead the development of data visualization/dashboards and enhanced analytical capability for departmental metrics of interest (i.e., Productivity, etc.).
* Other administrative tasks as assigned. Guides and advises less experienced organizational consultants.
* Applies advanced organizational development concepts to perform highly complex technical analysis to understand past performance and determine present and future performance and / or resource allocations.
* Exercises wide judgment in selecting and developing methods, techniques and evaluation criteria for obtaining appropriate results and resolution of organizational effectiveness issues.
* Understands business needs and ensures that systems, both technical and non-technical, can support those needs.
* Assesses complex situations, identifies desired improvements, works with clients to address issues and implement solutions in alignment with strategic goals.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description The Department of Anesthesia and Perioperative Care at UCSF provides outstanding patient care, promotes cutting-edge basic and clinical science research, and educates the next generation of health care. providers while focusing on increasing diversity, equity, and inclusion across the organization.
The Department of Anesthesia and Perioperative Care ranks as one of the largest departments in the School of Medicine with an annual budget of $145 million. The two largest components of the annual budget are Professional Fee Income and Extramural Funds, representing 90.4% or $132 million (including ZSFG professional fees and 6.9% or $10.1 million of the annual budget respectively. Currently, the department has over 298 Faculty members, 27 Staff Physicians, 205 Staff Employees, 6 Fellows, 90 Residents, 12 Non-Faculty Academics, 11 postdocs, 68 CRNAs, and 5 Nurse Practitioners at ZSFG.
In addition to the Moffitt-Long Hospital, very active units of the department exist at the Zuckerberg San Francisco General Hospital and Trauma Center (inpatient and outpatient, including a very active trauma service), San Francisco Veterans Affairs Medical Center (inpatient and outpatient), Mt. Zion Medical Center (outpatient, including 23-hour stays and the Pain Management Center), Benioff Children's Hospital Oakland, the UCSF Orthopedic Institute and the Benioff Children's, Betty Irene Moore Women's and Bakar Cancer (NIH-designated Cancer Center) Hospitals in the Mission Bay neighborhood.
The Department now has essential roles in patient care outside of the operating rooms, with active participation in Ambulatory Care, Acute and Chronic Pain, and in the Preoperative Clinic. Over the department's fifty-plus years of existence, the department has been at the heart of modern anesthesia's explosive growth and to this day, continues to have an enormous impact on surgical practice and the management of pain. The department's research, education, and clinical care quickly earned and have maintained reputations that are equal to or better than any institution in the world. Individual members of our faculty have had a major influence on our specialty both nationally and internationally, including NIH study sections, NIH funding, FDA, and Editorial Boards. Research activities within this department are integrated with and inform clinical practice. For many years, ours has been among the top departments for NIH research funding in anesthesia in the United States.
The Department of Anesthesia provides considerable support and structure for research in general and, for research training programs, highlighted by the innovative Pathway to Scientific Independence (PSI). This program begins at the residency level, incorporating the Research Scholars Track of the Anesthesia Residency, moving through the post-residency NIH-funded T32 training grant and faculty positions with mentored research support, and ultimately achieving extramurally funded, independent researcher status. Required Qualifications
- Bachelor's degree in related area and / or equivalent experience / training.
- Five (5) years of related experience preferably in Healthcare.
- Advanced knowledge of the organizational development and effectiveness field, theories, models to assess, design and implement customized, strategic organization interventions.
- Demonstrates strong analytical, problem-solving, project planning and implementation skills. Strong analytical skills and ability to identity trends, data gaps and support development of dashboards.
- Highly skilled in facilitation, consulting and relationship building.
- Applies strong verbal, written communication and presentation skills. Includes active listening and critical thinking. Demonstrated ability to clearly and concisely communicate clinical content, rules and regulations. Be successful in a consensus decision making environment Ability to lead communiction planning.
- Possesses strong consulting, relationship building, and strategic thinking skills. Actively leads, cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others. Motivate a diverse workforce. Work effectively in teams.
- Demonstrates skill consulting to managers and groups at all levels.
- Ability to coach, facilitate and influence people at all levels.
- Demonstrates ability to learn quickly, reason, synthesize and generalize based on information obtained; sound judgment; ability to draw unbiased conclusions. Productive in work volume, speed, quality and consistency. Ability to see projects through to completion on deadline. Excellent interpersonal judgment and discretion. Ability to work well as part of an administrative team with a customer service orientation towards co-workers, faculty and researchers. Ability to function effectively in a dynamic, fast paced and variable environment.
- Ability to focus on priorities, strategies, and vision.
- Knowledge of the consulting process to effectively lead engagements from inception to conclusion.
- Ability to persuade through both logic and appeal to positive motivations.
- Familiarity with Lean methodology and structured problem solving.
- Ability to work autonomously with appropriate escalation when needed.
- Strong visual and verbal presentation skills; able to present to and engage a variety of audiences, spanning from frontline staff to executive leadership.
- Proficiency with use of and development of Tableau dashboards and reporting.
- Change Management experience.
Preferred Qualifications
- Previous experience managing ambulatory and, physician practices in a large integrated health care system
- Lean certification
- MBA or MHSA
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 000562 ORGANIZATIONAL CNSLT 4 Job Category Administrative Support, Professional (Non-Clinical), Professional and Managerial, Project Management, Strategy, Temporary Employment Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Employee Class Temporary Employment Location San Francisco, CA Campus Parnassus Heights (SF) |
University of California - San Francisco Campus and Health
Aug 21, 2025