Manager of Process Improvement

BrightSpring Health Services

A Process Improvement Leader is a strategic leader who identifies, analyzes, and implements improvements to an organization's business processes, aiming to optimize efficiency, quality, and cost-effectiveness across various departments by utilizing data-driven methodologies, collaborating with cross-functional teams, and driving continuous improvement initiatives to achieve key business objectives.

Process Analysis and Assessment: Conduct thorough reviews of existing business processes to pinpoint areas for improvement, including identifying bottlenecks, inefficiencies, and potential risks.
• Solution Development: Collaborate with cross-functional teams to brainstorm and develop practical solutions to address identified process issues. Design process improvements, including potential automation opportunities, to enhance efficiency and effectiveness.
• Project Management: Lead and manage process improvement projects from initiation to implementation, setting clear goals, timelines, and deliverables while ensuring alignment with strategic priorities.
• Data Analysis and Reporting: Gather and analyze data using statistical tools to identify trends, patterns, and root causes, then present findings to stakeholders with actionable insights.
• Change Management: Develop and execute change management plans to effectively transition teams to new processes, addressing potential resistance and ensuring user adoption.
• Collaboration and Stakeholder Management: Partner with and lead cross-functional teams across departments to identify improvement opportunities, build consensus, and secure buy-in from key stakeholders.
• Training and Coaching: Develop training and provide coaching to team members on process improvement methodologies (e.g., Lean Six Sigma) to build capacity and promote continuous improvement culture.

• Bachelor's degree in Business, Engineering, Healthcare Administration, or related field (Master's preferred).
• 5-10 years of experience in process improvement, including leadership roles.
• Lean Six Sigma Black Belt certification required; Master Black Belt preferred.
• Analytical Skills: Strong proficiency in data analysis, statistical methods, and problem-solving techniques.
• Project Management Skills: Proven ability to manage complex projects from initiation to completion, including planning, budgeting, and resource allocation.
• Communication Skills: Excellent written and verbal communication skills to effectively present findings, advocate for change, and collaborate with diverse teams.
• Leadership Skills: Ability to influence and motivate teams, build consensus, and foster a culture of continuous improvement.
• Technical Expertise: Knowledge of process improvement methodologies like Lean Six Sigma, DMAIC, and process mapping tools.
• Business Acumen: Understanding of business operations, financial metrics, and key performance indicators (KPIs) to align process improvements with strategic goals.
• Travel up to 25%