Operations Supervisor of Los Angeles Cash Services (Night Shift)

The Federal Reserve Bank of San Francisco is seeking an Operations Supervisor in our Los Angeles cash office location. As the Operations Supervisor, you will lead a team focusing on operational excellence in the distribution and processing of US currency using complex, authentication, and piece sorting technology. You will be responsible for developing a team that is accountable for driving operational excellence in a fast paced and highly regulated environment.

Our ideal candidate for this role is a proven operations and people leader that is an excellent communicator, sets a high bar for themselves, and is adept at developing and coaching talent. If you are someone who thrives in a leadership position and gains personal satisfaction by leading a complex business, then this is for you!

Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.

Location: Federal Reserve Bank Los Angeles Branch (100% on-site)

950 South Grand Avenue Los Angeles, CA 90015

Work Schedule (Night Shift): We are looking for a leader that loves learning and is flexible to work the following times/days:

• 4/10 schedule of 7:00PM-6:00AM Monday evening to Friday morning (includes a 15% shift differential which is in addition to the base salary.)

What you'll do

• Supervise, assign, and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies in order to meet customer deadlines while achieving internal performance metrics (quality, cost, efficiency and effectiveness).

• Provide input on the establishment of short and long-term goals for the team. Proactively monitor team performance to assess progress against goals.

• Create, communicate, and maintain quality control policies and work procedures to enable adherence to risk management requirements. Complete risk assessments to identify root causes and develop corrective action plans.

• Mentor, coach, and develop high performing team members for career progression. Conduct staff training on system equipment, hardware and software upgrades, compliance requirements, and existing/new standard department procedures.

• Identify and implement solutions that optimizes daily production opportunities, addresses risk management weaknesses, maximizes staff resources, and enhances employee-focused initiatives that drive engagement and growth.

• Work with customers and vendors within the cash supply chain to ensure adherence to service levels and contractual obligations.

• Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting and settlement activity.

Desired Experience + Traits

• Typically requires 3+ years of relevant cash or business work experience

• 1+ years of experience in leading teams

• Bachelor's degree in a related field or equivalent work experience

• Proven ability to lead and develop team members in meeting goals and objectives

• Strong proficiency with Microsoft Office products, including Word, Excel, Access, SharePoint, and PowerPoint.

• Strong teamwork and customer service orientation

• Strong time management and organizational skills including the ability to manage multiple priorities

• Use critical thinking to assess situations, make appropriate decisions in a timely manner, and communicate those decisions to impacted stakeholders.

• Demonstrate active listening skills with the ability to problem solve and provide feedback in a variety of situations.

• Possess strong analytical skills with experience in using data to assess emerging trends and arrive at solutions

• Possess risk management or procedural compliance experience

• Proven ability to collaborate, build relationships, and influence individuals at varying all levels internally and externally.

• Experience in the development and implementation of new procedures and policies.

• Demonstrated ability to change and adapt in response to situations as they develop, be comfortable changing course, and making recommendations in the absence of information or existing policies to guide them.

• Experience supervising teams in production, manufacturing, or supply chain distribution environments.

• Can push/pull up to 50 pounds

• Can stand for extended lengths of time

Base Salary Range: Min: $73,300 - Mid: $95,000 - Max: $116,900 (Location: Los Angeles)

Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with market data.

Benefits:

At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension.

The Bank is committed to providing reasonable accommodations to individuals with disabilities to participate in the job application or interview process, perform essential job functions and receive other benefits and privileges of employment. The SF Fed is an Equal Opportunity Employer. If you need any assistance or accommodations due to a disability, please let us know at sf.hr.recruitment@sf.frb.org.

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The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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