Technical Manager Support Services - IT Solutions

Leadership (15%)

• Supervise daily work and performance of EUC support staff across all campuses.
• Provide coaching, mentorship, and regular feedback to ensure team development and consistency.
• Manage schedules, coordinate cross-campus coverage, and lead onboarding for new EUC staff.
• Foster a collaborative, inclusive, and user-focused culture across the EUC support teams.
• Participate in strategic planning and contribute to the development of long-term support models for endpoint computing.

ADDITIONAL DUTIES

Participation&Support (10%)

• Maintains awareness of current practices and future trends in domain specific IT infrastructure technology and best practices.
  • Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.
  • Performs other duties as requested.

EDUCATION

Bachelor's degree required. Additional job-related experience may substitute for the required education on a year-for-year basis.

EXPERIENCE

Seven years of relevant experience in one or more domains of IT infrastructure, including network & infrastructure, voice services, platform & cloud services, or end user computing. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE,SKILLS,ANDABILITIES-The following are essential:

• Ability to maintain the security and integrity of the infrastructure.
  • Deep expertise in one or more domains of IT infrastructure, including network & infrastructure, voice services, platform & cloud services, or end user computing.
  • Experience managing complex projects.
  • Experience designing and deploying domain-specific technology infrastructure that effectively meets, supports, and appropriately balances end-user and business needs with security, regulatory, and compliance requirements.
  • Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
  • Strong written and oral communication skills (including ability to present ideas in user- friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.
  • Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
  • Ability to use a personal computer and other office equipment, including related university software and email.

Additional/DesirableSkills&Abilities

• Nationally recognized certification in one or more specific domains of IT expertise.
  • Project Management Professional (PMP) or equivalent certification.
  • Experience in a higher education setting.
  • Familiarity with Texas Administrative Code (TAC 202).

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel. Ability to lift up to 50lbs and use a ladder as necessary. May be required to work a flexible schedule, including nights, weekends and holidays.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Texas Woman's University strives to provide an educational environment that affirms the rights and dignity of each individual, fosters diversity, and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate.

Texas Woman's University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, religion, gender, sex, sexual orientation, ethnic origin, age, veteran's status, or against qualified disabled persons.

All positions at Texas Woman's University are deemed security sensitive requiring background checks.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.