HCT/Cust Svc Liaison - Methodist Oncology
 Carle Health | |
$17.89 - $28.98 / hr
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 United States, Illinois, Peoria | |
 Aug 20, 2025 | |
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Overview
The HealthCare Tech/Customer Service Liaison (HCT/CSL) is a member of the healthcare team who is responsible for performing a variety of integral activities and assisting the unit nursing leadership team to meet unit, departmental and organizational objectives. The HCT/CSL assists with the overall coordination, planning, development and implementation of assigned unit projects and is responsible, in partnership with the Nurse Manager, for promoting and maintaining a high-level customer experience for all patients and families who receive care within the nursing unit. The Unit Assistant facilitates the activities of the nursing unit through the effective performance or receptionist and clerical processes. The HCT/CSL will also be responsible for assisting Registered Nurses and Licensed Practical Nurses in the provision of patient care by performing assigned patient care and unit maintenance activities. Qualifications Certifications: Basic Life Support (BLS) within 30 days - American Heart Association (AHA), Education: H.S. Diploma/GED, Work Experience: Successful completion of Carle's HCT In Training Program; Certified Nursing Assistant (CNA); Worked as CNA within past 24 months; Inpatient hospital Responsibilities Maintains current knowledge of relevant protocols and procedures regarding the patient experience. Effectively validates and coaches staff to meet customer service and quality initiatives. Independently, and in consultation with unit leadership, solves complex problems related to unit operations and customer service events. Exhibits empathy to patients and their families by focusing on patients experience, enabling a meaningful relationship that promotes honest patient feedback. Greets visitors, physicians, patients, and staff in a friendly manner. Answers telephone timely, professionally, identifying unit, name, and title Uses and is able to trouble-shoot fax machines, printers, and other technology used on nursing unit Performs Patient care Activities as delegated by the Nurse utilizing applicable policies and procedures to esnure patient needs and expectations are met Provides hygiene needs of assigned patients (AM/PM care, oral hygiene and denture care, perineal care, shampoo, bathing, shaving, care of TED/SCD hose) Provides nutritional needs and elimination needs of assigned patients. (Tray distribution, setting up trays, offering supplements, feeding, foley care, bowel movements, bladder training, external catheters recording intake and output) Provides comfort measures and skin care of assigned patients. (proper positioning, turning, recognition of skin breakdown, operation of special beds, ensuring that bedside table, water pitcher, urinals are within reach) Provides activity needs of assigned patients. (dangling, turning, chair, ambulating, walker, and crutches) Performs additional skills as directed and supervised by the nurse, after training and certification Assists with admission, transfer, and discharge of patients Achieves patient satisfaction when providing patient care About Us Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com. Compensation and Benefits The compensation range for this position is $17.89per hour - $28.98per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits. | |