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Control Tower Manager

DSV Air & Sea Inc.
United States, Texas, Dallas
3200 East Airfield Drive (Show on map)
Aug 20, 2025


If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.


Job area:

Managerial

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Dallas-Fort Worth Int Apt, Grapevine, Esters Blvd

Division:Solutions
Job Posting Title: Control Tower Manager
Time Type: Full Time

At DSV, we are seeking a detail-oriented and results-driven Operations Manager, Control Tower to support centralized operational execution across our trucking assets and brokerage network. This role is focused on coordinating daily freight movement, ensuring process alignment, managing exceptions, and providing visibility to internal and external stakeholders.

This position does not include direct supervisory responsibilities but will serve as a key liaison across departments to ensure seamless communication and execution of operational processes.

Ideal candidates will have a strong background in freight operations (asset and brokerage), thrive in fast-paced environments, and be skilled at driving process adherence, data accuracy, and load lifecycle tracking.

Duties and Responsibilities





  • Coordinate with dispatch, brokerage, and customer operations to ensure proper handoff and execution of all loads.
  • Monitor load lifecycle status from tender to final delivery, managing exceptions and providing real-time updates to stakeholders.
  • Partner with Control Tower leadership and frontline teams to implement and maintain Standard Operating Procedures (SOPs).
  • Serve as a subject matter expert on daily load planning, system inputs, and service-level expectations to support efficient execution.
  • Work cross-functionally with account managers, customer service, and capacity teams to align execution with customer requirements.
  • Support the escalation process for service disruptions, delays, or communication breakdowns, following defined protocols.
  • Assist in data validation and performance tracking to support visibility tools and TMS accuracy.
  • Participate in continuous improvement initiatives to enhance load accuracy, minimize dwell, and improve on-time performance.
  • Contribute to the development of documentation and workflows that drive consistency in processes.
  • Actively support Control Tower initiatives, including new customer onboarding, operational transitions, and internal training rollouts.
  • Provide input and updates to leadership on trends, recurring issues, or opportunities for efficiency gains.



Skills & Competencies



  • Excellent communication and stakeholder management skills.


  • Team player with ability to work amongst diverse, cross-functional teams and all levels of management
  • Capability to work under time and quota pressures
  • Presentation skillset and ability to lead virtual online meetings and customer engagements
  • Analytical mindset to optimize and keep the supply chain running in a world of change
  • Accustomed to working in a fast-paced, dynamic environment
  • Demonstrates commitment and results-orientation, strives to maximize account performance, and achieve growth targets
  • Availability to travel regionally and/or international as needed to support customer demand


  • Lead Yourself: Self-accountability, self-awareness, constructively expressing honest opinions, and a good ambassador for DSV.
  • Lead Your Business: Act in the interest of ONE DSV, understand the business and market, and develop and grow the business in a professional way.
  • Strategic thinking and problem-solving skills.
  • Strong project management capabilities.
  • Financial acumen with a focus on operational cost efficiency.
  • Change management and adaptability in a dynamic business environment.




Educational background / Work experience / Qualifications



  • 5+ years of Project management, supply chain management, transportation, or a closely related field or any equivalent combination of education and/or experience.
  • Strong knowledge of all products including supply chain solutions, freight brokerage, trucking, and contract logistics.


  • Strong knowledge of U.S. trucking industry regulations, logistics operations, and transportation technologies. (DOT, FMSCSA, and ELD compliance)
  • Demonstrated ability to lead cross-functional teams and manage multiple large-scale projects simultaneously.
  • Skilled in building SOPs, performance tracking tools, and exception-handling workflows.
  • Prior experience in a control tower, operations command center, or central dispatch environment is highly preferred.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.




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Control Tower Manager
Dallas-Fort Worth Int Apt



Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth

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