IT Helpdesk Tech II

The Information Technology Support Technician II is a key member in a Global IT support team in which they support the day-to-day activities of users, perform system maintenance, documentation of systems and deployment of IT solutions. The technician will provide support for IT technology that will cover a wide array of competencies. Duties include but are not limited to system troubleshooting, vendor coordination, software patching, system deployment, license management, hardware and software management, and life-cycle management. This is a full-time, onsite position located in Atlanta, GA.

Duties & Responsibilities:

• Diagnose and resolve software and hardware incidents across a range of software applications.
• To assist all corporate users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT service desk system.
• To install and configure new laptops, desktops, iPads
• To install and configure Printers and handheld Scanning devices
• To resolve incidents and upgrade different types of software and hardware
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests.
• Serve as potential backup for the Call Center to cover Level 1 staff shortages
• Assist IT Operations team, when called upon, for troubleshooting or help on projects.
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

Work Experience Requirements:

• A minimum of 4 years' support services experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, application and network issues.
• Experience providing technical support for the Microsoft Office suite, Windows, Active Directory and Office 365.
• Experience supporting both domestic and international users in a global organization.
• Experience working in a manufacturing or distribution environment a plus.

Education Requirements:

• Associate degree in the field of computer science and/or 3-5 years of equivalent work experience.
• Windows Certification and/or ITIL certification is a plus.

Knowledge Requirements:

• Strong knowledge of desktop operating systems and applications.
• Strong knowledge Microsoft Office, Office 365, and common productivity applications.
• Strong knowledge of the principals, methods, and techniques used in computer troubleshooting and support.
• Working knowledge of the workings of Service Desk ticketing systems.
• Basic network understanding and troubleshooting

This position is not eligible for visa sponsorship.

Benefits:

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.