New

Customer Accounts & Process Improvement Analyst - Service+Success

GF Machining Solutions LLC
United States, Illinois, Lincolnshire
560 Bond Street (Show on map)
Aug 19, 2025
Your tasks Maintain accurate and up-to-date customer files in Great Plains with current and pertinent information. Respond to customer and service engineers requests for compliance and safety documentation; gather data and complete supporting paperwork as needed. Monitor FSE process compliance; provide feedback to service team members to ensure established procedures and checklists are followed to close out service calls and improve technician effectiveness. Generate invoices and credit memos for customer orders; handle adjustments as needed. Process customer invoices via email and e-billing portals; match vendor invoices with customer orders to issue final billing. Resolve billing disputes related to service calls; communicate with Accounts Receivable on issues requiring follow-up. Use SOP and Service Modules to create sales orders, back orders, invoices, and RMAs. Serve as a point of contact for customer, sales, and distributor inquiries regarding pricing, stock status, back orders, shipments, and general account details. Handle day-to-day customer and distributor billing/shipping questions, escalating significant issues to the department supervisor or manager. Support financial performance analysis by tracking low-margin accounts and contributing to improvement initiatives. Assist in inventory and logistics procedure analysis; help implement improvements to increase efficiency. Lead and support new processes for linear billing improvements. Your profile Associate's Degree and two to four years related experience and/or training; or equivalent combination of education and experience. Product and pricing knowledge as it applies to the machine tool industry. Knowledge and experience with Microsoft Office Systems, including Excel and Microsoft Word. Knowledge of Great Plains or similar software program helpful. Benefits Sustainability and innovation focus We have high sustainability and innovation goals. Let's work towards a sustainable future together. Excellent learning tools At United Machining, we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses. Great career opportunities United Machining as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process to boost your career. Your work route Apply now Who we are United Machining is the world's leading provider of machine tools, diverse technical solutions and services to manufacturers of precision molds and tooling and of tight-tolerance, precision-machined components. The key segments we serve include the aerospace, automotive, medical, energy, information and communications technology (ICT) and electronics industries