Full-Time Associate Call Center Representative

Consider joining the Duke Energy team, where you'll find a friendly work environment, comprehensive benefits, and development opportunities.

Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

• Paid Time Off, holidays, and sick leave

• Health, Dental, and Vision Insurance

• 401K plan with company match

• All necessary equipment provided

• The pay rate is $20 per hour (non-negotiable)

• Annual and sales incentives provided based on performance

• The start date for this posting is Monday, 9/29/25. Later cohort start dates may be considered, if necessary, based on business needs. Start date will be confirmed at the time of offer.

• Training will start on the start date and will last the first 10 weeks, Monday - Friday from 8:00 AM to 4:30 PM EST

• Required first day onsite attendance at a Duke Energy call center location

• Training is held remotely after first day onsite attendance

• During the 10-week training period, there is no allowance for vacation time or absences.

• Your continued employment will be contingent on successful completion of the training program.

• Provide high quality customer interaction by handling customer's needs with integrity and empathy in one transaction.

• Use professional judgement and escalate customer issues/concerns to management when appropriate.

• Participate in on-call rotation.

• Promote sales of available products and services, as appropriate.

• Building genuine connections with customers and being a great ambassador for the Duke Energy brand.

• Perform other duties as assigned, including work on special projects.

• High school diploma or GED completed at time of application submission.

• One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.

• Direct call center experience of 3+ years is preferred

• Bachelor's degree or associates degree

• Willingness to work in an environment that requires 100% phone-based customer interaction.

• Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

• Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.

• Ability to always handle and protect confidential information and act with integrity.

• Virtual - Work will be performed remotely but candidates are expected to live within a reasonable commute of a Duke Energy call center facility

• Work Schedule - work will be performed during hours of operation

• Hours of Operation - Monday - Friday, 7:00 AM - 7:00 PM EST

• Charlotte, NC only - hours of operation may include weekends and overnight shifts

• Mandatory Overtime & Storm Duty Calls - during times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.

• Shift change occurs biannually, but may change at any time due to business need

• Access to a reliable high-speed internet and a quiet work environment is required.

• Duke Energy Hiring Process

• Duke Energy Customer Care Assessment - required time sensitive/completion of online test

• Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment.

• If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

• Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.

• It is the policy of Duke Energy to maintain a drug-free workplace.