APPLICATION SPECIALIST

Job Posting Title: Application Specialist (US)

Job Description

Application Specialist

Madison Medical is committed to pioneering the medical and life science solutions of tomorrow. We are driven by a mission to make healthcare safer, healthier, and more productive. Our businesses strive to enable positive impacts on health.

We are a group of businesses within one of the largest privately held companies in the world, Madison Industries; a safe haven for entrepreneurs who want to grow their businesses, a culture that encourages teammates to act with an owner's mindset.

Our world class teams design and manufacture leading technologies in the medical, healthcare, pharmaceutical and bioscience industries. Madison Medical offers a comprehensive range of products that meet the demands of an ever-changing marketplace while improving millions of lives around the globe.

• Improving patient safety while helping to solve the nursing shortage.
• Faster, more accurate test results, so doctors can treat patients more effectively.
• Detecting cancer early to save more lives.
• Enabling those with skin conditions to live healthier, fuller lives.

Elevate Healthcare, a Madison Medical group company, is a leading innovator in the medical simulation industry. We specialize in developing advanced simulation technologies designed to enhance healthcare education and improve patient safety. Our products include a wide range of simulators for various medical fields, from ultrasound and surgical training to emergency and trauma care. Our mission is to make the world safer, healthier, and more productive by providing innovative solutions that elevate healthcare training, ultimately leading to better patient outcomes and a safer healthcare environment.

Job Title:Application Specialist (US)

Location:Sarasota, FL (onsite position)

Company:Elevate Healthcare Inc

About Us:Elevate Healthcare is a leading innovator in the medical simulation industry. We specialize in developing advanced simulation technologies designed to enhance healthcare education and improve patient safety. Our products include a wide range of simulators for various medical fields, from ultrasound and surgical training to emergency and trauma care. Our mission is to provide innovative solutions that elevate healthcare training, ultimately leading to better patient outcomes and a safer healthcare environment.

POSITION & REQUIREMENTS SUMMARY:

Join a rapidly growing company in the healthcare industry! As a key member of the Elevate Healthcare team, the Application Specialist will work alongside internal teams and external partners to deliver high-quality products and services. This role will involve collaborating with various departments such as Engineering, Product Management, and Internal QA to drive and maintain top-notch quality performance. By leveraging quality tools, this individual will play an integral role in shaping and enhancing the quality culture at Elevate Healthcare.

The digital landscape continues to evolve at a rapid pace, and Elevate Healthcare remains on the cutting edge with innovative software technologies. We're looking for a skilled application specialist who is technically savvy, customer-focused, and excited to make a difference. The ideal candidate thrives in a fast-paced environment, enjoys digging into issues, and loves helping others. This person should be comfortable working independently as well as with a team in customer support. Experience with CRM tools like Salesforce is helpful to succeed quickly in this role. The application specialist will have an immediate effect on our business success as well as the success of our clients.

RESPONSIBILITIES

• Be the first point of contact for customers using our software applications
• Troubleshoot and resolve Level 1 support issues via phone, chat, or email
• Document all cases in Salesforce, keeping customer records up to date
• Work closely with field technicians and internal teams to ensure timely issue resolution
• Process sales orders and materials requests using Salesforce and/or Deltek
• Support warranty processes and generate quotes for out-of-warranty repairs
• Collaborate with our Engineering and Product teams to escalate and resolve more complex issues
• Help test returned hardware and provide feedback for product improvements
• Maintain a high level of professionalism and empathy when communicating with customers

Required skills and qualifications

• Associate's or Bachelor's degree in an IT-related field OR 3+ years of equivalent support experience
• Strong technical troubleshooting and analytical skills
• Clear and confident communication-both written and verbal
• A customer-first mindset with strong emotional intelligence
• Excellent time management and attention to detail
• A self-starter attitude with a strong sense of ownership

PREFERED

• Experience using CRM tools like Salesforce is a big plus
• Familiarity with Deltek or similar order management systems is a bonus

This position has no supervisory responsibilities.

GENERAL:

* Complies with and enforces all applicable safety rules, regulations and procedures both at Elevate Healthcare and wherever Elevate Healthcare is represented (i.e., program site, trade show, etc.).

* Performs all duties in complete compliance with all legal and ethical standards.

* Maintains the security of proprietary information.

* Perform quality work within deadlines with or without direct supervision.

PHYSICAL REQUIREMENTS:

* Ability to operate standard office equipment.

Elevate is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.