Industrial Coordinator

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner Electric Supply, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Summary:

The Industrial Coordinator is responsible for performing day to day activities of the Industrial Shared Services Team in support and liaison with Customer Service Representatives, customers, and Account Managers.

Minimum Candidate Requirements

• Build and maintain internal and external customer relationships by responding fast, professionally, and with your own personal t
• Utilize various vendor and customer portals and websites to navigate quick and accurate responses for customer open order reports, update pricing, verify EDI along with other requests from customers or customer service representatives.
• Assist in bid/RFQ set up and follow Excel to Bid and or Bid to Excel process for handoff to Customer Service Representative.
• Provide specification sheets and other product documentation to Customer Service Representative
• Support Quality Document initiatives and quick improvement process
• Cross train in Customer Service processes and back up Customer Service Representatives as assigned.
• Attend and participate in vendor and/or customer training as assigned.

Essential Duties and Responsibilities

• Proficient in Microsoft Office Suite is required, including Excel, Word, and Outlook
• Technically proficient working with ERP and Knowledge Management platforms is desired
• 1-2 years of previous customer service experience in a fast-paced office setting

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.