Specialist, Top Client Experience

ABOUT

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

JOB OVERVIEW

The Specialist of Top Client Experience plays a key role in supporting the Top Client Development Team, ensuring exceptional service and seamless execution of client-focused initiatives. This role is responsible for reporting on the top client business, managing client travel planning (including nominations, itineraries, and expense plans), and overseeing order management and VIC appointment logistics. The Specialist will collaborate with internal teams to deliver personalized, high-touch experiences that exceed client expectations. The ideal candidate is detail-oriented, highly organized, and passionate about delivering exceptional client service. Strong communication, problem-solving, and project management skills are essential, along with the ability to thrive in a fast-paced, luxury-focused environment.

ESSENTIAL FUNCTIONS:

Top Client Portfolio Management

• Lead on weekly/monthly/ongoing Top Client reporting in partnership with Customer Strategy and Data Analytics
• Coordinate annual Loyallist Luxe selection process in partnership with Loyalty Marketing team
• Supports creation of internally and externally facing materials that support the development and execution of top client development strategies

VIC Experience Management

• Ensure high quality and streamlined experience nomination process
• Design thoughtful, elevated and comprehensive client travel itineraries
• Capture product orders from client experiences, aligning as needed on order placement with vendor/merchant partners, seeing through to delivery and conversion
• Support complex appointment logistics

QUALIFICATIONS AND COMPETENCIES:

• We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply
• 1+ years of relevant work experience in luxury retail, client development, omnichannel experience with a passion for customers and developing luxury experiences
• Outstanding relationship orientation with the ability to build meaningful relationships with Clients, Sellers, Vendor Partners and Key Business Stakeholders
• Excellent communication (written, verbal, storytelling) skills; high level of creativity, independence, interpersonal skills, and ability to project confidence
• Ability to juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate timeline to team members
• Maintains confidentiality and security of sensitive company information
• Ability to travel, spend time in stores with store colleagues and clients and work a flexible schedule based on department and Company needs
• Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint)