Clinical Program Manager

40 hours/week between 8 am and 6 pm M - F. Occasional evening/weekend hours as needed.

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Join us in one of the largest and most dynamic academic departments in the College of Arts and Sciences at UNC-CH! Our 15-person administration staff supports faculty, staff, and students across all aspects of department operations. We are a collaborative and hard working group of professionals looking to welcome a new member to our team and to the Clinical Psychology PhD program. Flexible work schedules, friendly colleagues, and great leadership are just a few of the benefits you can look forward to!

The primary purpose of the Psychology and Neuroscience Department is to provide excellent education, research and service in the field. This goal breaks down into four important components: 1) to teach psychology and neuroscience to undergraduates in a manner that will introduce them vigorously to its broad scope; 2) to offer scientific and professional training to graduate students in the areas of behavioral and integrative neuroscience, clinical, cognitive, developmental, quantitative, and social psychology; 3) to carry out cutting-edge research in these areas, and 4) to provide consulting and administrative support services to the science and profession of psychology as well as to the university, the community, the state, and the nation.

The Department consists of six programs: behavioral and integrative neuroscience; clinical psychology; cognitive psychology; developmental psychology; quantitative psychology, and social psychology. Each program is designed to acquaint the student thoroughly with the theoretical and research content of the specialty and to provide training in the research skills needed to become a competent and creative investigator. In addition, the programs focus on the development of appropriate professional skills.

The Department of Psychology and Neuroscience ranks 3rd in the College in grant funding with over $12 million annually in grant expenditures and approximately $20 million annually in expenditures from all funds. The Department of Psychology and Neuroscience has two of the largest undergraduate majors in the College of Arts and Sciences with approximately 1600 psychology majors and 1000 neuroscience majors, and one of the largest graduate Ph.D. programs with approximately 130 graduate students. The Department is also home to four community clinics which generate fee revenue (Adult Clinic, Anxiety Clinic, Child and Family Clinic, Couples Clinic), known collectively as the UNC Psychology and Neuroscience Community Clinic (the Clinic).

This position serves as the business operations manager for the Clinical PhD Program and the Community Clinic in the Psychology and Neuroscience Department. As business manager, this position is responsible for Program and Clinic operations, including policy and procedure, financial management, including budgeting, expense tracking, reconciliation, and client billing, facilities and technology oversight, faculty support, event planning, marketing and communication, and student support.

The incumbent will work with the Directors of the Program and the Clinic to develop, implement, and oversee administrative and operational policies and procedures including HIPAA compliant policies and procedures for client PHI to ensure confidentiality of data. This individual will also manage and reconcile budgets and expenses, collaborate on budget development, and provide financial reporting. In the Clinic, this role is also responsible for management of billing and client payments through the Titanium and TouchNet systems and reconciliation to deposit records and campus financial systems.

This position will also oversee the use of office and research space in both the Clinic locations and in the Department. This includes working with the department facilities and IT specialists to process maintenance and service requests, oversee renovations and improvements to clinic facilities, provide on-site support for the technologies at each clinic, including those for research and those for the HIPAA compliant clinic work environment which includes custom configured PCs for webcam video recording and the Titanium client record-keeping system.

The Program Manager also oversees the areas of faculty support, including faculty searches, event planning, including graduate student Visit Day, and marketing and communication. Finally, this position supports Clinical PhD students by tracking academic milestone requirements, overseeing awards, and supporting placements in, and communication with, clinical practicum and internship sites.

This position supervises one administrative support specialist, who is responsible for supporting the daily administrative needs of Clinic and Clinical Program faculty, students and operations.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

* Interpersonal Skills: Ability to interact positively and collaboratively with diverse groups of faculty, staff, students, and stakeholders.
* Communication: Excellent written and verbal communication skills.
* Analytical Skills: Exceptional information processing, decision-making, and problem-solving abilities.
* Organization: Strong attention to detail, excellent time management, and organizational skills.
* Autonomy: Ability to work independently and meet objectives/deadlines.
* Data Management: Proficiency in compiling, organizing, and summarizing data; reviewing and preparing documents accurately and promptly.
* Technical Skills: Expertise in MS Office Suite or similar platforms (Outlook, Word, Excel).
* Operational Knowledge: Ability to learn and apply best practices in operational, financial, and facilities management of a faculty/student psychological services practice.
* Regulatory Compliance: Knowledge of state and federal rules and regulations governing personal health information ( PHI), including HIPAA/ HITECH.
* Integrity and Security: Ability to ensure the integrity of information and record-keeping systems, internal controls, and data security.
* Program Management: Capability to manage a program of broad scope with multiple work groups and physical locations.
* Problem Solving: Excellent judgment and ability to independently identify and solve problems

Knowledge of university systems (e.g., PeopleSoft, Titanium, TouchNet), policies, and procedures. Experience working in a clinical setting. Experience with accounting and/or budget management.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.