Spa Front Desk Associate - 2pm - 10pm

Sundara Inn and Spa is currently seeking a full time year-round motivated and guest-experience minded Spa Front Desk Associate. This is a great opportunity for someone looking to grow their career in Hospitality and the Wellness Industry!

Responsibilities: We want employees to arrive at work every day motivated, and eliminate the things that de-motivate staff, so we've carefully prepared this list of responsibilities.

• Greet and register resort and spa guests and ensure superior guest service
• Provide guests tours of the facility and escort guests to locker room and salt rooms
• Book guest reservations, compute bills and pre-authorizations and collect payments
• Contact appropriate department when guests have special requests or needs
• Act as a concierge to arrange all aspects of a guest's stay

People Skills

• Be cordial, efficient, knowledgeable and professional in guest contact, at all times maintaining a commitment to guest satisfaction
• Lead with a positive outlook and pleasant personality
• Ability to prioritize and multi-task
• A calm demeanor, radiating calm to co-workers and guests, even during busy times
• Ability to interact with co-workers in a way that strengthens the entire organization
• Able to work with minimal supervision
• Polished verbal skills

Professional Fit

• Embrace Sundara's policies and procedures, knowing those standards play a critical role in creating the ultimate guest experience
• Report to work on time and in proper attire, truly being ready to contribute to our unique destination spa
• Commitment to honesty and integrity
• Possess individual core values aligned with Sundara Inn & Spa
• Understand integration of mind-body-spirit environment

Experience

• Customer Service experience is required
• Computer and Accounting Skills are required
• Knowledge of cash register functions and basic math
• Must be flexible in work scheduling
• Ability to work most weekends, holidays and nights as assigned
• Ability to maintain excellent attendance and punctuality

Starting wage: $16.00 per hour plus bonus averaging $1.50 per hour

Hours: Must be available to work nights, weekends and holidays

Job Type: Full-time

Benefits and Employee Discounts:

• Generous employee discounts on services, overnight stays and retail products
• Complimentary fitness center usage
• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Health savings account
• 401(k) and employer match
• Paid time off
• Referral program
• Employee assistance program