Workforce & Community Development Director

The Workforce & Community Development Director works collaboratively across the College to identify and provide continuing education and training solutions throughout Chippewa Valley Technical College's (CVTC) 11-county district. This role plays a vital part in supporting regional economic development by aligning educational offerings with employer needs. Responsibilities include leading the development and execution of strategic marketing initiatives to promote services to business and industry, fostering strong community partnerships, and ensuring CVTC remains responsive to workforce trends and opportunities.

Responsibilities:

Identify training and educational needs of employers within a designated territory of CVTC's 11-county district.
• Formulate and monitor budgets of contracts and continuing education offerings to comply with the departmental budget.
• Oversee the use of the Safety Education Center and affiliated spaces.
• Conduct continuous needs assessment strategies to ensure product and service offerings are in alignment with employer needs, technology advancements, and industry trends.
• Evaluate the effectiveness of activities, processes, and procedures to guide continuous improvement efforts.
• Provide excellent customer service and strategically engage with employers and internal stakeholders to maximize reach and achieve predetermined goals.
• Evaluate and analyze data to measure efficacy of defined product outcomes and customer satisfaction in collaboration with CVTC's Institutional Research department.
• Collaborate with recruitment and marketing colleagues to align prospective efforts and possible adult recruitment opportunities.
• Act as a liaison for connecting the business and industry community to CVTC.
• Serve as lead Salesforce representative for Workforce Solutions and collaborate with IT Department and Salesforce Development Representatives.
• Provide all Salesforce Training for staff including the development and maintenance of training materials and documents along with new hires and new users of the system.
• Promote excellence through continuous process improvement and the creative pursuit of new ideas, partnerships, and systems.
• Business development responsibilities:
  • Establish mutually beneficial relationships with community partners such as Chambers of Commerce, EDCs, Mainstreet/Downtown/Business Improvement Districts (BIDs), City Councils, County Board of Supervisors and other government representatives.
  • Identify on-going opportunities to engage the college with the communities it serves to increase understanding and support of the college.
  • Assist in seeking outside resources through grant acquisitions in collaboration with CVTC Foundation fundraising and Institutional Research & Grants.
  • Coordinate business solutions to include customized training, technical assistance, and professional development open enrollment offerings.
  • Evaluate impact of Workforce Solutions & Continuing Education services to customers through surveys and CVTC advisory committee members.
  • Develop, maintain, and grow relationships with employers in the district through face-to-face visits and electronic communications to identify and provide solutions for training and education to support Workforce needs of the region.
  • Maintain accurate reporting documentation within designated customer relationship management (CRM) system and monitor progress within the sales funnel.
  • Identify, promote, and execute grant opportunities to support employer training needs.
  • In collaboration with academic areas, coordinate contracts, delivery of services, and overall management of approved grants.
• Continuing education responsibilities:
  • Work in collaboration with Deans and Recruitment and Business Development Manager to research and implement an annual College-wide continuing education plan to include identification of product/service offerings and timeline.
  • Initiate and facilitate planning with Deans and Program Assistants to build a seminar and workshop calendar for each academic year.
  • Track enrollment, budget data, and other metrics for continuing education offerings.
  • Collaborate with department team members to build targeted marketing plan for continuing education offerings.
  • Identify, evaluate, establish, and maintain agreements with third-party providers and partners.
  • Lead the planning and coordination of key Workforce Solutions and Continuing Education events, includingLearn Grow Lead and Safety Day.
• Community engagement responsibilities:
  • Develop and maintain community partnerships and alliances beneficial to the advancement of CVTC's mission.
  • Participate in community leadership activities as appropriate.
  • Serve as the liaison to the services and resources of CVTC.

Required Knowledge, Skills and Abilities:

• Strong organizational and multi-tasking skills.
• Ability to maintain attention to detail and accuracy of work.
• Ability to work effectively in a team environment as well as the ability to work independently toward department goals.
• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds.
• Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, Excel, and database management.
• Ability to work a flexible schedule and travel (i.e., access to reliable transportation) to various locations as needed to fulfill the responsibilities of the position.

• Bachelor's degree in business, training and development or related field with a minimum of two years of experience in sales, continuing education, or related area preferred; or associate's degree in business, or related field with a minimum of six years of experience in sales, continuing education, or related area.
• It is anticipated this position will work with area health systems and clinics; therefore, experience working in a healthcare environment would be beneficial.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.

The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

2025 annual benefits include:

• 3 - 4 weeks of paid vacation time based on years of service
  
• 11 paid holidays
• Paid winter break - varies each year based on academic calendar and, at a minimum, includes days between Christmas and New Year's holidays (some exceptions may apply for essential workers)
• Paid summer break - the week of July 4th
• 4 paid personal days
• 3 weeks (15 days) paid sick time annually for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse; cumulative to 135 days (1,080 hours)
• Paid bereavement time
• Paid volunteer time
• Tuition reimbursement up to $2,500 annually (eligibility requirements apply)
• Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTC's health insurance
• $2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
• Dental insurance for employee, spouse, and dependents
• Vision insurance for employee, spouse, and dependents
• Life and long-term disability insurance premiums paid by CVTC
• Wisconsin Retirement System (WRS), CVTC matches 6.95%, vested at 5 years of credible service
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• Employee Assistance Program (EAP)
• Professional development
• Certified Gold Level Family Friendly Workplace (FFW)
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa, aesthetician services and 620 West restaurant and culinary pop ups

Benefits begin on the first date of employment (i.e., there is no waiting period).

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Vice President of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711