New

Claims - Customer Service

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Minnesota, Minneapolis
Aug 16, 2025
Description Contract opportunity that's open due to a permanent employee resigning. Key Responsibilities Perform follow up functions related to unfair claims practices including calling out to establish contact with beneficiaries who have not claimed or sent claims paperwork. Follow up on missing requirements regarding claims paperwork, assist with pre-escheat work related to unclaimed property, work with fixed and variable claims processing teams for more complex cases and resolutions, and go to legal and management with cases that require escalated review or analysis. Respond to, validate, and/or approve varied and complex customer service requests and inquires for all customer segments, including top customers, by applying knowledge and following established practices and standards. Review, research, problem solve, and recommend resolutions for non-routine customer inquiries. Escalates to next level as needed. Mentor other team members and act as a resource for assigned area. Coordinate and assist with team and department projects. Participate in special assignments as required to meet business needs. * Influence business results by providing proactive customer service, education and communication. 70% of the time will be investigative work, 30% of the time will be call and email outreach to clients. The investigative work is the due diligence needed to make sure all information gathered is correct, prior to contacting the beneficiaries. Skills data, administrative support, Customer service, Data entry, Customer support Top Skills Details data, administrative support Additional Skills & Qualifications 1-2 years of experience required: Operations, Insurance or Financial Industry, in various operations focused areas Experience Level* Intermediate Level Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Minneapolis,MN. Application Deadline This position is anticipated to close on Aug 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.