HARD SERVICES MANAGER

We are seeking a Hard Services Manager and Subject Matter Expert (SME), for a specific Manufacturing client. This Manager reports directly to the Regional Facilities Director and is a leader with the strategic vision, industry knowledge, operational expertise, and organizational skills, and project management necessary to bring exemplary results to this Client.

The Hard Services Manager is a leader in commercial physical plant maintenance system and asset operations, development, and possesses a high-level of Integrated Facilities Management (IFM) organizational skills and experience. This position works with the Client business units as appropriate both to gain an understanding of how Integrated Facilities Management and Facility Maintenance can best support the strategic direction of the business, and to manage internal and external resources in the delivery of IFM/Maintenance Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for initial site start up and transition working with the Client IFMS Manager and Team, the Regional Facilities Director/Unit Manager and ESFM mobilizations team.
Implementing appropriate plans and programs to meet and/or exceed the new startup with this high-profile client.

Responsible to meet the changing needs for IFM; develop IFM business plans in a constantly changing business environment. Provides data analysis, trending, and forecast to recognize and take advantage of opportunities within the IFM scope of services.

Exceeds Service Level Agreements (SLA's) for site activity levels and program needs. Establish strategic plans and management including assessing alternatives and understanding future customer requirements to ensure adequate future growth, development and implementation.

Focus on providing value add services and driving productivity within Integrated Facilities Management organization. Establish goals, performance criteria, and measurement processes to proactively manage the business.

The Hard Services Manager is knowledgeable of Facility Maintenance Programs and Best Practices and sets the strategic direction for implementation of continuous improvement plans at the Operations and Maintenance level with cost savings and operational efficiencies throughout account.

Oversee development and implementation of facility operating procedures, processes for specific sites and the facility management business (i.e. facility operating and maintenance procedures, Safety and Hazardous Materials Programs, site contingency plans, recovery plans, Quality Plan, and site safety plans).

Takes an active role in improving overall organizational performance, especially as related to addressing opportunities for improvement in the areas of facility maintenance, facility fixed equipment and facility grounds maintenance.

Ensures plant facilities are well maintained and safe at all times through preventative maintenance and repair work on a variety of buildings, administrative and industrial, including general exterior site and grounds maintenance.

Manages the scheduling and performance of preventative and predictive maintenance on facility infrastructure systems and equipment Mechanical, Electrical and Plumbing (MEP) systems and Assets and interiors and exteriors to includes grounds.

Utilizes Integrated Work Management and Maintenance Management Systems. Ensures documentation of repair request completion to include time requirements, repair/parts costs, and notification of completion to reporting parties. Maintains detailed records on all facilities including repair records, maintenance schedules, and cost of repair. Ensures hand and shop tools and equipment, spare parts/shop stock and bench stock available and managed properly.

When requested by the Client, represents the Client on matters of facility maintenance with other fire departments and governmental agencies.
Manage snow removal operations as necessary or required.
Participates as a member of the Safety programs and complies with all Safety and Environmental and Health program requirements.
Serves on other committees related to equipment and facilities.
Attends and/or conducts a variety of meetings that serve to improve the maintenance of Site facilities.
Assist in the development and implementation of policies and procedures related to facilities maintenance.
Comply with all Standard Operating Procedures, Employee Labor Rules, Regulations and Benefits Manual and orders.
Manage direct staff including Site MEP operations and maintenance leads, technicians and specialists. Provides leadership of indirect staff and matrix support teams. Carries out supervisory responsibilities in accordance with the organization's Policies and applicable laws.
Responsibilities include interviewing, hiring, training employees; planning, assigning, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Shows respect and sensitivity for cultural differences. Build a diverse workforce.
Creates and maintains work environment that gives team members and teams responsibility/authority to achieve goals.
Performs other duties as required or assigned

A minimum of 10 years (with at least 5 years supervisory experience) related experience in managing facility maintenance programs and teams for a large Physical Plant Infrastructure environment or a commercial, industrial or manufacturing environment; is required.
A Bachelor's degree in the academic field of facilities engineering disciplines, maintenance, building construction, or industrial engineering, or a closely related field from an accredited college or university with at least 5 years supervisory experience.
Experience with MEP asset and system installation, operation and maintenance and integrated Building Automation Systems is required. Industry designation preferred.
Ability to identify best practices within industry and a proven ability to apply across multi-site/account scope of work.
Advanced level communicator to external and internal audiences, at all levels including senior management, regulators, and staff members. Communicates in open, clear, complete and timely manner.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals. Ability to
Effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Strong budget development, financial controls, and cost reduction strategies. Ability to work with mathematical concepts such as probability and statistical inference, and technical problem solving. Ability to apply trending and forecasting.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have knowledge of Business
Systems, Change Management, Financial Controls, Specialized IFM software capabilities, Smart Sheets, and general business analytical tools including spreadsheets and budgeting.
Must be able to travel up to 10% of the time when needed.
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, Cloud Based programs and Outlook.