Specialist Field Ops

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Are you ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

Ensure SITA's growth by delivering high-quality technical Service Operations to customers.
Perform all activities to SITA standards, focusing on customer satisfaction and reliable support.
Maintain optimal availability of systems and products through proper configuration and upkeep.
Support continuous improvement of service delivery by enhancing processes and procedures.

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers, following contract terms and SLAs.
• Ensure systems and products are functioning correctly and maintained to required standards.
• Act as the customer SPOC when needed, coordinating interventions with resolver groups and the Service Desk.
• Handle incident and problem management, ensuring issues are resolved or escalated promptly.
• Manage equipment replacement using spares and ensure timely stock replenishment based on policies.
• Monitor systems proactively, detect issues, perform diagnostics, and own service requests to resolution.
• Follow best practices and guidelines for installations, repairs, and infrastructure operations.
• Support service continuity by performing preventive maintenance and participating in change management.
• Coordinate with local suppliers and report service performance to management.
• Provide on-call or shift-based support when required and assist during service cutovers.
• Track Chronic issues and effectively communicate with the collective team on trends.

ABOUT YOUR SKILLS:

• 2-3 years of experience in network and/or application/system support.
• Proven track record of working directly with external customers and meeting SLAs.
• 2-3 years of experience in the ACM domain (where applicable).
• Familiarity with operations in the Airport or Airline industry.
• Strong understanding of service delivery in high-availability environments.
• Diploma or certificate in Computer Science, Electronic Engineering, Telecommunications, or equivalent in-country qualification.
• Entry-level certification or equivalent experience in technologies such as MCSA, MCTS, CCNA, Linux/Oracle, or AIX.
• ITIL Foundation Certificate.

WHAT WE OFFER

SITA's workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

"Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

If you have a disability and you believe you need a reasonable accommodation, please email Jean-Baptiste.Girukwayo@sita.aero. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online."

Pay Transparency Nondiscrimination Provision

In the U.S. (Colorado), the standard base salary range for this role is $50,000.00 to $55,000.00 per year. This range applies only to positions based in Colorado and does not apply to roles in other locations. Actual compensation may vary based on factors such as experience, performance, and location. In addition to competitive base pay, employees in this role may be eligible for incentive compensation; however, such compensation is not guaranteed.