Customer Support Associate

SUMMARY: Responsible for assisting bank clients via telephone with their banking needs by providing detailed product information, exemplary customer service, processing of bank transactions, cross selling of bank products and services, problem resolution and referrals to appropriate line of business experts as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide prompt and courteous assistance to all inbound client calls
• Assist clients with selection of appropriate bank products and services
• Recognize and pursue cross-selling opportunities
• Assess both client and non-client requests, ask appropriate questions to clarify needs, define and offer best alternatives/answers when appropriate
• Respond to inquiries from the public regarding current rates, job opportunities, office hours, and any other Farmers National Bank related questions
• Recognize situations where additional expertise is required and bring the necessary resources into the discussion/situation
• Maintain the highest possible level of integrity and honesty during all client interactions in a manner consistent with the Core Values, Vision, and Mission of Farmers National Banc Corp
• May be involved in conducting out-bound proactive sales calls to current and potential clients
• Work individually and as a team to meet and exceed established goals, i.e. referral goals, call handle time goals, availability goals, and quality goals.
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
• Regular, predictable attendance is an essential requirement of this position

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or GED
• Minimum of one (1) year retail banking experience (Teller, Personal Banker, etc.), customer service experience and phone sales and service experience
• Proven ability to operate Windows-based computer programs and use a mouse
• Call center experience preferred

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran