Vice President, Sony Engagement Platform Services

Join the Sony Engagement Platform Services (SEPS) Team, where innovation meets collaboration in the dynamic world of digital engagement. At SEPS, we are building the next-generation platform that powers how fans connect with the content-and the creators-they love. Our mission is to unlock meaningful, data-driven engagement across Sony's entertainment ecosystem, from games and anime to music, film, and live experiences-empowering both internal teams and external partners to build at scale. Our mission is to create a world-class engagement platform that not only enhances existing revenue streams but also drives new opportunities through a robust ecosystem of partners and creators. By decoupling application development from platform services, we empower our teams to deliver exceptional solutions with agility and efficiency. If you are passionate about shaping the future of digital engagement and want to be part of a vibrant community that values creativity and collaboration, we invite you to explore the exciting opportunities within our team. Together, we will shape the future of fan experiences and define the foundation for what's possible in the realm of engagement. To learn more visit: www.sony.com/en/SonyInfo/technology/stories/entries/sep_introduction/

In an evolving interactive entertainment landscape, commerce technology is central to driving player engagement, revenue growth, and platform innovation. The VP of Engagement Platform Engineering will lead the development and activation of Sony's Engagement Platform, spanning contextual personalization, payments, search and content discovery, acquisition technology, subscription management, developer experience and account and identity systems. This leader will shape the future of engagement technologies at Sony, ensuring seamless and scalable experiences for hundreds of millions of fans worldwide.

Reporting to the President of Sony Engagement Platform, this high-impact leadership role will be responsible for designing, scaling, and optimizing the Engagement platform technology ecosystem. The VP will oversee a globally distributed team of engineers, ensuring capabilities align with the company's vision for entertainment.

Key Responsibilities

• Define and Execute the Platform Engineering Strategy: Develop and implement the vision for engagement ecosystem, including storefronts, digital purchases, subscription services, and Venues and events.
• Enhance Platform Capabilities: Drive innovation in real-time personalization, intelligent search, promotions, and recommendation systems to elevate the shopping experience.
• Scale Sony's Subscription Infrastructure: Optimize subscription services to ensure seamless onboarding, engagement, and retention.
• Advance Audience Technology & Engagement: Leverage data-driven solutions for audience segmentation, retargeting, campaign automation, and content personalization.
• Develop Customer Lifecycle Acquisition Technology: Build and enhance technology solutions that optimize engagement, conversion, and retention:
• Engagement & Conversion - Implement AI-driven personalization,
• recommendation engines, and behavior-driven automation.
• Retention & Loyalty - Improve email automation, CRM solutions, loyalty programs, and re-engagement campaigns.
• Customer Experience & Personalization - Deploy on-site behavior tracking, AI-powered search, and tailored content delivery.
• Build a centralized Developer Portal & API Ecosystem for documentation, SDKs, and API access, ensuring streamlined onboarding and self-service tools for developers.
• Reduce friction in the developer journey by implementing automated testing
• environments, sandboxed API access, and AI-powered documentation assistance.
• Lead Account and Identity Systems: Oversee the development and integration of secure, scalable identity and authentication services, ensuring seamless sign-in experiences and account security across Sony platforms.
• Foster Cross-Functional Collaboration: Partner with Product, Data, AI/ML, Security, Finance, and Operations teams to align commerce capabilities with business goals.
• Build and Mentor a High-Performing Team: Attract, develop, and retain top engineering talent in commerce, search, personalization, and identity technologies.
• Ensure Compliance and Security: Maintain the highest standards for data privacy, security, and global regulatory compliance.
• Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above

The Ideal Candidate

The VP of Engagement Platform Engineering is a seasoned technology leader with deep experience in building and scaling commerce platforms at global software product companies. This individual should possess a strong technical foundation in commerce-related technologies while demonstrating strategic leadership, cross-functional collaboration, and an ability to drive business impact.

Qualifications

• 15+ years of experience in commerce, fintech, or digital platforms, with at least 10 years in engineering leadership roles.
• Proven expertise in commerce platforms, digital storefronts, subscriptions, account and identity management.
• Deep knowledge of cloud-native architectures (AWS, Azure, GCP), microservices, and event-driven systems.
• Strong background in AI/ML-driven personalization, intelligent search, and recommendation systems.
• Experience optimizing acquisition technology stacks, including audience segmentation, lifecycle, and campaign automation.
• Familiarity with compliance standards (GDPR, CCPA, etc.).
• Ability to influence and partner with executives across product, marketing, finance, security, and operations.
• A track record of attracting, developing, and leading world-class engineering teams.
• Strong communication and storytelling skills, capable of aligning technical initiatives with business objectives.
• Global experience with an ability to navigate cultural nuances and lead dispersed teams.

Why This Role?

• Industry Impact: Influence the commerce platform behind one of the world's largest gaming and entertainment ecosystems.
• Innovation-Driven: Work at the intersection of gaming, fintech, and AI-powered commerce solutions.
• Scalability & Reach: Build and optimize commerce systems that power transactions for hundreds of millions of players worldwide.
• Leadership Opportunity: Lead a team shaping the future of Sony's Engagement Subscriptions, and identity management technology.

All qualified applicants will receive consideration for employment without regard to any basis protected by applicable federal, state, or local law, ordinance, or regulation.

Disability Accommodation for Applicants to Sony Corporation of America

Sony Corporation of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at careers@sonyusa.com or by mail to: Sony Corporation of America, Human Resources Department, 25 Madison Avenue, New York, NY 10010. Please indicate the position you are applying for.