Senior Inside Sales Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:
Senior Inside Sales Specialist
Location:
Davidson, NC - With the ability to become Remote in time

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gases, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summary:

We are seeking a highly experienced Inside Sales Specialist to join our team. The ideal candidate will be responsible for qualifying inbound IoT leads, creating service opportunities, and working closely with service and sales teams to assist end users in issue resolution. This role requires a deep understanding of industrial sales and service, with a focus on delivering exceptional customer experiences and adhering to standard work practices. By taking a customer-centric approach, we have the opportunity to create real value throughout the customer-buying journey and deliver an overall competitive advantage in the market. The right candidate will bring a combination of experience in direct to end-user sales, customer service, and problem-solving.

Responsibilities:

• Qualify inbound IoT leads from Helix Alerts, Alarms, and Insights to identify potential service opportunities.
  
  
• Contact and qualify leads from demand generation efforts, coordinating warm hand-offs to service or sales, or booking simple diagnostic requests directly.
  
  
• Conduct outbound activities using IoT and account-based insights to generate qualified leads and opportunities within the existing customer base.
  
  
• Follow up with customers and collaborate with service and sales teams to ensure a seamless customer experience, as measured by Net Promoter Scores.
  
  
• Build and maintain strong relationships with customers and key stakeholders.
  
  
• Coordinate with direct and cross-functional teams (marketing, sales, and service) to drive timely and effective resolution of customer issues.
  
  
• Maintain accurate customer data in Salesforce CRM and provide technical support and product knowledge to both customers and internal teams.
  
  
• Operate with urgency and efficiency, staying compliant with standard work procedures while keeping up to date with IoT industry trends and advancements.
  
  

Requirements:

• Bachelor's degree or equivalent combination of education and experience
  
  
• 5+ years of experience in an industrial compressed air sales and service organization.
  
  
• Proven experience with Salesforce CRM.
  
  
• Extensive compressor product knowledge and related technologies inclusive of Ingersoll Rand offerings.
  
  
• English fluency
  
  

Core Competencies:

• Strong problem-solving skills and the ability to work under pressure while delivering a noticeably better experience to our customers.
  
  
• Excellent communication and interpersonal skills.
  
  
• Ability to collaborate effectively with local and remote team members.
  
  

Preferences:

• Bachelor's degree in engineering, operations, or business management
  
  

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

TO APPLY:

Please apply via our website https://ir-jobs.dzconnex.com/ by September 2025 in order to be considered for this position.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.