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Summary Provides complex administrative duties to support optimized department operations accomplished through performing various accounting duties, providing first-class customer service, leading special projects or initiatives, maintaining department records, providing procurement support, and participation in budget management activities. Pay Range: $16.50/hr. - $24.50/hr. (Depending on qualifications and experience) Essential Duties and Responsibilities include the following. Other duties may be assigned.
Provide varied, multi-functional business and administrative support under general supervision. Respond to customer inquiries through answering telephone calls, e-mails or face-to-face communication; research customer complaints for timely, professional resolution. Create, prepare and maintain various office files. Collect, analyze and report department accounting and budget data. Review, code, and route all city credit card expenditures for the department and reconcile monthly credit card statements. Process and maintain department reports as well as expenses and supply orders. Research, compile, and analyze information required to procure vendors to provide services supporting various department functions. Entering data into various systems, reconciliation, submitting and verifying of payment/invoice authorizations. Leads or supports various special projects, including public outreach, uniform apparel management, and business process improvement initiatives. Provide administrative support to City's sidewalk and curb repair/replacement program. May be required to work outside of normal work hours to complete time-sensitive work assignments, attend meetings, facilitate public outreach events, or respond to city emergencies, as required. Performs any and all other duties as assigned.
Minimum Qualifications
Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Preferred Qualifications Education/ Experience:
Some college courses completed or training beyond the high school level 3-5 years experience in bookkeeping, accounting, finance, customer service and/or administrative support
Knowledge, Skills & Abilities:
Knowledge of generally accepted business/administrative practices and procedures Knowledge of proper grammar, spelling, and punctuation appropriate for business. Skill in operating a personal computer and standard business software applications Ability to type 40 words per minute Excellent customer service and telephone etiquette skills Strong organization skills are essential for success in this position, with strong attention to detail. Proficient oral and written communications skills Ability to deal tactfully and professionally with the public and various business partners in normal, difficult, and unusual situations. Ability to quickly and competently learn software packages used to support department operations: Questica, e-Assist, Cartegraph, Civic Plus, and Workday The ability to adapt comfortably through complex and varied organizational process, procedural and people-related dynamics is essential for success in this position. Ability to work collaboratively with department staff, other city departments, and various stakeholders Ability to multi-task, while successfully balance competing priorities in a fast-paced environment
Licenses and Certifications
Physical Requirements / Work Environment The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards.
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City of Garland
Jul 10, 2025