Sr. Specialist, Regional Parts Operations

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Sr. Specialist, Regional Parts Operations will work in tandem with Field Service Regional Service Managers supporting Parts Operations in the Field. The Sr. Specialist is an expert on Parts Operations and Supply Chain, working in tandem with Field Service, Supply Chain, and Distribution teams to resolve Parts related obstacles. This role will serve as the central point to all Service Center Parts operations.

This role will require a dynamic and resourceful professional with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement across the organization. This role will require extensive traveling, operational excellence, creativity, and data-driven problem solving.

This role will also serve as the liaison between Field Service and Service Leadership teams for the purpose of training, process standardization, continuous improvement, and escalations.

• Support Service Manager performance management of Parts Advisors

• Lead and manage the Regional Parts Specialists and Field Service Teams with a hands-on mindset and servant leadership

• Train, coach, and develop Service Managers across their assigned Region to ensure accountability for high value inventory reconciliation, ensuring they have the tools, audit reports, and corrective plans to course correct

• This role will be responsible for meeting parts hold, fill rate, warranty & core return, overdue parts allocations, cycle count completion and accuracy, parts replenishment and other supply chain KPIs that measure the health of a parts department

• Work alongside the Regional Service Managers in building and developing goals & KPIs for Service Centers in your regions

• Develops cross-functional strategic plans that meet objectives that align with company-wide goals, projects, and initiatives

• Supports the deployment of parts program roadmap, tracking, controls, processes, procedures, and reporting to manage the Field Parts Operations

• Support in resolution for all North America wide parts delays and blockers and drive timely and efficient resolutions

• Oversee full deployment of Parts programs and projects across your region

• Develop and maintain Rivian Service Field Parts Department design, market entry plan, and operational standards

• Collaborate with Regional Service Managers, Service Parts, Logistics and Distribution Operations, Channel Planning, Material Planning, Quality & Containments, and Delivery teams to improve processes, and maximize Field operations

• Ensure a fast and predictable parts flow from distribution centers as well as accurate parts orders and high inventory accuracy from the field

• Build and contribute to a Rivian culture that is inclusive and maintains high levels of team morale

Qualifications:

• 4+ years of experience in automotive, OEM, tier 1, and/or technical field, with emphasis in Service, Parts, Operations, Supply Chain, or related field
• High school diploma or equivalent required
• Bachelors degree in related business field preferred

• Strong leadership, communication, and interpersonal skills

• Experience in parts management, supply chain, and/or strategy preferred

• Strong leadership and team management skills

• Experience in leading and influencing teams in an automotive, high tech, or similar environment

• Operational familiarity with Microsoft Excel and spreadsheet applications, including the ability to create, modify, and utilize spreadsheets for data analysis, reporting, and operational tasks

• Experience managing multiple projects across varying geographic locations simultaneously

• Familiarity with Confluence, SmartSheets, Jira, Tableau, Coupa, and other program management platforms

• Experience in a startup environment is a plus

• Must possess a valid driver's license, with a clean driving record

• Ability to travel up to 50% both within and occasionally outside of your region

• Salary Rate for California Based Applicants: $78,000 to $98,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).
• Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.