Manager of Global Business Operations

Majesco isn't just riding the AI wave - we're leading it for the P&C and L&AH insurance industry. Born in the cloud and built with an AI-native vision, we've reimagined the insurance core as a platform that lets insurers move faster, see farther, and operate smarter. As leaders in intelligent SaaS solutions, we've embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, and digital solutions so our customers can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and outcomes.

In a world where change is constant, our native-cloud SaaS platform empowers insurers the agility to adapt to market and risk shifts quickly, reshape their operational cost structure, accelerate innovation readiness, and rethink how insurance can be done with the intelligence to stay ahead. With 1000+ implementations, we are the AI insurance leader that over 350 insurers, reinsurers, MGAs rely on to rethink how insurance can be done in today's modern era of insurance. Break free from the past and build the future of insurance.

Our Purpose

At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected and better protected.

Your next now.

Reporting to the VP of Global Business Operations, Majesco is seeking a Manager of Global Business Operations responsible for supporting multiple projects across the organization. This individual will be successful through their development, documentation and maintenance of best-practices and governance, reporting and insights, project and resource prioritization strategy, external partner management, skills development & tracking, and supporting the strategic priorities of Majesco's Services & Support practices.

This is a Remote First Position which can be performed from most locations across the US; however, this role will work with a blend of IST and EST hours supporting both our US and India business groups.

All About the Role:

Meticulous Project Management:

• Deep understanding of project management and SDLC
• Design, execute, and deliver multiple initiatives across the Global Business Operations function
• Ensure projects are prioritized and aligned to short and long-term goals of the business
• Ensure the right people have access to the right information to make informed decisions
• Monitor and measure projects in terms of planned time and budget
• Lead ongoing risk assessments and mitigations across projects
• Track progress of projects through PMO tools
• Develop trusted relationships with senior leaders and key business partners
• Depth of knowledge of PSA tools (such as Kantata, Certinia, Planview, etc.) and experience with system implementations

Create and Deliver Project Reporting:

• Provide status on overall progress and health of projects
• Report status of milestones and deliverables across initiatives
• Measure operational efficiency and project performance
• Track various programs and portfolio performance KPIs

Establish Best Practices for Project Effectiveness

• Create and leverage project templates
• Build knowledge sharing and best practice adoption into the culture of the team
• Lead the optimization of established methodology and processes for data driven customer management
• Measure resource management strategy effectiveness through data-based analysis

What You'll Bring:

• An eagerness to expand your knowledge base of insurance and embrace challenges to support critical changes and accelerate execution.
• You will collaborate effectively with others, build strong relationships, and display high energy and resilience in ambiguous and fast-paced contexts.
• You welcome the opportunity to learn new systems, tools and skillsets and develop executive presence.

Qualifications:

• Bachelor's Degree or global equivalent
• 5+ years of progressive experience supporting large-scale, enterprise-wide transformative initiatives, preferably with software companies or consulting firms (e.g., Big Four, top-tier management)
• 3+ years of progressive experience supporting strategic initiatives that may include software implementations and/or M&A integration projects in professional services
• Strong knowledge of human capital focused initiatives including L&D, skills development/tracking, organizational design and change management
• Excitement to dive into the data, analyze and draw insights
• Ability to apply structured problem-solving methods to address issues and drive root cause
• Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders
• Ability to work successfully with external vendors and strategic partners to maximize value and accelerate change
• Experience operating in, and driving alignment and consensus in a complex and matrix environment
• Proven ability to interact with and influence peers and senior management in a complex, geographically dispersed organization
• Self-directed, dynamic and customer-centric change-agent who thrives in a challenging and changing environment
• Exceptional strategic, analytical, problem-solving, and storyboarding skills
• Ability to influence without authority and a high degree of comfort with ambiguity
• Detail-orientation with excellent organizational skills and ability to adapt to change
• Exceptional written and verbal communication skills
• Advanced MS Office skills, especially Excel and PowerPoint
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

Preferred

• Experience in insurance industry / operations or consulting firms (e.g., Big Four, top-tier management)
• Working knowledge in multiple areas of insurance, software, operations, consulting, and/or enterprise transformation
• Experience leading internal software implementations across multiple channels
• Demonstrated commitment to professional development through ongoing education

As a member of a rapidly growing and dynamic organization, the successful candidate must be flexible and willing to take on new tasks and responsibilities as business needs evolve. The company reserves the right to vary, change, or update job duties and responsibilities based on business requirements. This role may require shifting priorities, learning new technologies, and contributing to projects outside of the initial scope.

What Majesco Offers:

Majesco is committed to equal pay and transparency. The annual base salary range for this position is $100,000 to $125,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.