Engagement Manager (Senior Program Manager)

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa, the global leader in digital payments technology, is on a mission to connect the world through the most innovative, reliable, and secure payment network.

Visa Consulting and Analytics (VCA) is Visa's strategy consulting group, specializing in strategy consulting, data analytics, and pragmatic industry experience to improve client performance.

The Engagement Management team supports North America VCA by acting as the central hub for client engagement delivery, operational rigor, and project excellence. Engagement Managers (EMs) partner closely with consulting leads, data scientists, clients, and cross-functional Visa teams to coordinate and execute client projects, ensuring alignment to client goals and Visa's broader strategic objectives. EMs are adept at managing complex, multi-party engagements-including tri-party integrations and implementations-where coordination between clients, partners, and internal teams is critical to success.

The team drives operational discipline through standardized processes, governance, and best practices, enabling delivery of consistent, high-impact outcomes. As trusted advisors, EMs oversee the full engagement lifecycle, from initial scoping and SOW creation through delivery, issue resolution, and project closeout. They play a pivotal role in resource and capacity planning, risk management, and stakeholder communications, ensuring transparency and accountability across all engagements. The EM team also acts as a catalyst for continuous improvement by capturing lessons learned, sharing knowledge, and implementing process enhancements to drive efficiency, scale, and client satisfaction.

This is a critical role and key collaborator who is responsible for overseeing all phases of a project's lifecycle to ensure successful delivery. They manage project plans, timelines, governance, reporting, and budgets, ensuring high-quality deliverables. The role includes maintaining client interactions, leading project planning activities, creating Statements of Work (SOWs), managing client expectations, communicating timelines, escalating issues when necessary, and collaborating closely with all stakeholders.

Responsibilities

• Plans, organizes and manages all phases of a project lifecycle to ensure successful delivery.
• Accountable for holistic program management support for the overall client engagement to develop and manage project plans and timelines, governance plans, reporting, and budgets.
• Manages all client interactions related to defining, committing, and delivering functionality required for their GTM plans.
• Leads project planning activities and facilitates project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion.
• Establishes and manages client expectations throughout the project lifecycle; follows defined scope management processes.
• Creates Statements of Work (SOWs) that encompass development, testing, implementation, and warranty period.
• Communicates committed timelines, reports and escalates issues, risks, and blockers, with mitigation and resolution paths.
• Partners with Account Management / Sales on Client Commercialization Plans.

This is a hybrid position. Expectations of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Passionate, self-motivated, results-oriented individual with the ability to handle numerous projects concurrently.
• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, and marketing initiatives.
• Excellent client relationship management skills and ability to develop a credible point of view on a variety of industry topics, acting as a trusted advisor.
• Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization.
• Ideal candidate will have payments and consulting experience.
• Growth mindset that embraces creativity, optimism, and failing-fast.
• Demonstrated flexibility and adaptability to changes in priorities, work demands, roles and responsibilities, and experience managing conflict to achieve goals, transparency with management and stakeholders.
• Comfortable in a fast-paced and dynamic environment.
• Excellent communications skills.
• Demonstrated proficiency in developing executive-level presentations.
• Demonstrated expertise in managing complex projects.
• Collaborative approach with internal and external partners.
• Resilient in navigating through ambiguity and translating the theoretical to applicable.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 128,000.00 to 185,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.