Member Services Coordinator

General Purpose:

Provide support for Southwest Area field staff in their delivery of services to members and analytical support for the Grapevine management as may be required.

Job Duties and Responsibilities:

• Manage the day-to-day and monthly calculation of the Area's quality premium program

• Develop and deliver information tools to field representatives and reports for Grapevine staff as requested

• Serve as the coordinator of the Southwest Area's Young Cooperator Program

• Oversee the sample courier system

• Produce some material for the monthly Southwest Area Newsletter

• Prepare weekly membership report

• Maintain and distribute the Member Handbook as needed

• Serve as backup for Field representatives

• Calculate on the miles to market for all new members

• Office administration - procure and maintain supplies for the Grapevine office and Fall District Member Meetings

• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned.

Education and Experience:

• Undergraduate degree in agriculture, agri-business or similar field

• Leadership attributes or team lead experience

• Certification and/or License- Driver's license and state health department sampler's license

Knowledge, Skills and Abilities:

• Able to communicate clearly and effectively, both verbally and in writing, for a diverse range of internal and external audiences

• Proficient skill with Microsoft Office Suite, specifically (Excel, Word, PowerPoint)

• Ability to gain knowledge and proficiency in job specific software in a timely manner, specifically (SAP, Power BI, Salesforce)

• Strong desire to help dairy farmers

• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)

• Able to work in collaboration effectively and foster good teamwork

• Able to obtain any certifications/licenses required by the state regulatory agencies

• Able to demonstrate leadership qualities as a self-starter

• Able to drive extended miles in a day (up to 500 miles/day on occasion)

• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans