Facilities Manager

This position develops relationships with internal clients, business partners, and vendors to facilitate excellent service delivery and achieve high customer satisfaction ratings. Monitors internal service level standards and key performance indicator metrics. Implements solutions to address any service or performance deficiencies, ensuring the workplace meets the needs of employees and supports business operations.

This position also supports the maintenance, business operations, and physical assets of Bank Corporate Offices at an advanced level of scope and ability. Ensuring the smooth and efficient operation of a corporate office Workplace environment, building and its facilities; this would include collaboration with internal partners such as safety, security, risk and compliance. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service delivery, and manages risks.

• Building Operations & Maintenance: Overseeing aspects of systems that support the corporate office environment, including HVAC, plumbing, electrical, and structural systems. This includes scheduling preventative maintenance, managing repairs, and coordinating with contractors. Dispatches and ensures timely completion of work order requests. Manages preventative maintenance activities and schedule to minimize disruption in business operations.
• Safety & Security: Ensuring the corporate office site meets all safety and security standards, including fire safety, emergency procedures, and access control. This may involve conducting regular inspections and partnership with our internal Environmental Health &Safety teams.
• Space Management: Managing office space utilizing the Bank's preferred platforms, including layouts, furniture, and equipment. This may involve planning for office moves, reconfigurations, and optimizing space utilization.
• Vendor Management: Sourcing, negotiating, and managing contracts with vendors for services that support the corporate office environment such as breakroom programs, HVAC, network and electrical and plumbing. Manages vendors including effective work order communications, invoice management, performance & accountability monitoring, network optimization recommendations, and vendor procurement activities.
• Budget Management: Developing and managing the corporate office Workplace budget, controlling expenses, and identifying cost-saving opportunities. Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. Reports on budget performance and plan versus actual variations.
• Compliance: Ensuring the corporate office site complies with all relevant regulations and standards, including health and safety regulations, environmental regulations, and accessibility requirements.
• Emergency Preparedness: Developing and implementing emergency plans and procedures, including evacuation plans and disaster recovery plans. This will be in partnership with our internal EH&S teams as well as the Building Management teams (where applicable).
• Project Management: Managing corporate office-related projects, such as renovations, relocations, and upgrades. Aids execution of department projects including major works, renovations, capital improvements, relocations, mergers, acquisitions, and other special initiatives
• Employee Support: Ensuring the workplace is comfortable, functional, and conducive to productivity. This may involve addressing employee needs related to the facility and its services.

Bachelor's Degree and 2 years of experience in Corporate Real Estate Facilities/Property Management OR High School Diploma or GED and 6 years of experience in Corporate Real Estate Facilities/Property Management

Additional Requirements:

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Experience with managing budgets and review vendor contracts.
• General knowledge & understanding of building systems and maintenance procedures.
• Problem-solving and decision-making abilities.
• Proficiency in relevant software and technology.
• Ability to lift/move 50lbs.

Preferred:

• Experience in project management.
• Relevant industry certifications (e.g., CFM, FMP)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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