This role supports the Process Improvement agenda through facilitation of key strategic projects and work teams. Provide support to teams through collection, analysis, interpretation and presentation of data, development of testing and implementation work plans and evaluation of impact.
Does this position require Patient Care? No
Essential Functions
Independently facilitates project subgroups and work teams including meeting management, discussion facilitation, conflict resolution, one-on-one meetings with clinical and administrative managers and leaders.
-Provides data support to project teams: identifies useful sources of data; plans data collection; analyzes, interprets and presents healthcare data
-Uses fundamental Process improvement concepts and methodologies such as process/value stream mapping, brainstorming, group decision-making techniques, design and testing of interventions, design of measurement strategies and implementation planning
-Conducts patient/process "walk-throughs", face-to-face patient and provider interviews and participates in focus groups.
-Rapidly identifies, problem-solves and communicates to the Director of Process Improvement any issues that are interfering with project deadlines or project scope
-Responsible for development of a project implementation work plan including identification of stakeholders, assessment of resource needs, and implementation timelines
-Assesses need for and provides real time process improvement training for leadership and teams
Education
Bachelor's Degree Related Field of Study required and Master's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Related work experience; 2-3 in healthcare setting. 5-7 years required
Knowledge, Skills and Abilities
- Independently facilitates project subgroups and work teams including meeting management, discussion facilitation, conflict resolution, one-on-one meetings with clinical and administrative managers and leaders.
- Provides data support to project teams: identifies useful sources of data; plans data collection; analyzes, interprets and presents healthcare data.
- Uses fundamental Process improvement concepts and methodologies such as process/value stream mapping, brainstorming, group decision-making techniques, design and testing of interventions, design of measurement strategies and implementation planning.
- Conducts patient/process "walk-throughs", face-to-face patient and provider interviews and participates in focus groups.
- Rapidly identifies, problem-solves and communicates to the Director of Process Improvement any issues that are interfering with project deadlines or project scope.
- Responsible for development of a project implementation work plan including identification of stakeholders, assessment of resource needs, and implementation timelines.
- Assesses need for and provides real time process improvement training for leadership and teams. EXAMPLE ROLE DETAIL: PI Project management: Complex or broad projects/ initiatives (85%)
- Scope projects
- Develop strategy for addressing process problems
- Oversee project timeline, communication and implementation
- Initiate and manage Process owner relationship
- Facilitate large cross functional teams
- Educate team members
- Connect the work of the project team to patient/ staff and organizational goals
- Develop or support daily management/ visual management for long term sustainment
- Identify and implement methods to effectively and efficiently lead problem solving activities
- Respond to time-sensitive requests with a strategic approach (which may vary from the usual planned PI approach)
- De-escalate conflict within teams
- Escalate project impediments to PI Team leader/ Director; ask for help as needed; timely
- Host final meeting to capture operational and cultural benefits/ lessons learned meeting with Sponsors and team for large scale projects
- Competency and fulfilment of all PI Consultant tasks
PI Coaching and Mentoring for Staff and Leaders (12%)
- Build psychological safety and develop trusting relationships
- Coach front line staff as they learn and experiment
- Demonstrate a balance between open ended questions and tools/ guidance
- Coach leaders to be advocates for learning/ improvement
Classroom PI and Change Leadership Teaching (3%)
- Provide new examples and deliver presentations
- Lead PI team debrief
- Suggest ways to make the learning last in the minds of the learners
Physical Requirements
Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling Occasionally (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Brigham and Women's Hospital
Jun 30, 2025