Employee Success Representative

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing afull range of physical security services to government and commercial customers on four continents.Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnelworld-wide,trained and managed by a team of professionals withunsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as theindustry leader in the field of customized, high-requirement securitysolutions.

Inter-Con isEverywhereSecurityMatters.

Job Description

This position reports to the Manager of People & Culture, the People and Culture Specialist will be integral to the team and will be responsible for conducting employee outreach, initiating employee retention initiatives, addressing all HR inquiries from employees, answering all incoming calls for the People and Culture team, and providing customer service support. You must have comfort with ambiguity and be able to manage multiple priorities in a fast-paced environment.

Responsibilities

• Utilize company equipment to facilitate calls
• Interact with all internal customers in a friendly and courteous manner
• Follow all prompts from call management system to provide the appropriate customer service
• Handle all issues in accordance with best practices and policies and procedures
• Assists with communicating company's attendance and operating policies to employees.
• Effectively conveys information about Operations and Scheduling through various methods of communication.
• Maintains employee records, ensuring completion and accuracy of details such as employee contact information, rates, and other key details.
• Maintain and contribute to analyses of employee outreach initiatives.
• Understand and adhere to all rules of conduct.
• Perform other duties as assigned

Qualifications

• 3+ years in a customer service position, with at least 1 year in human resources preferred
• Basic understanding of windows based systems
• Excellent verbal communication skills and strong literary comprehension capability
• Ability to handle a high volume of inbound calls while simultaneously making outbound phone calls.
• Capable of staying focused and tuning out outside distractions
• Ability to sit for long periods of time