Service Technician-Hand Hygiene Program

What if you could grow your career while making the world a cleaner, safer, and healthier place? Help prevent the spread of infection and contribute to saving lives. As a respected leader in healthcare, we foster collaboration to create innovative solutions that improve health outcomes and keep patients safe. We are a global leader, making an impact and delighting our customers in more than 170 countries, in a workplace where our voices matter, our contributions are rewarded, and our employees are inspired.

Join Ecolab's industry-leading Healthcare team as a Service Technician. Ecolab provides a comprehensive portfolio of solutions to address the diverse needs of the healthcare industry. With Ecolab, you can leverage your service expertise, technical skills, and customer engagement abilities to make an impact. Build the healthcare career you've always wanted-join our team and experience more.

Position Overview

This role supports the Sales force in executing Healthcare's electronic Hand Hygiene Program (HHP), including customer trials, system implementations, scheduled and emergency service visits, and ongoing program/product maintenance activities. The position demands a strong technical foundation in installation techniques and tools, as well as heightened situational awareness to proactively identify and resolve service-related challenges. The Service Technician will work closely with Master Technicians, Regional Service Supervisors, contractors and external customers to ensure seamless program execution.

Beyond HHP support, this role may contribute to additional hand hygiene and environmental hygiene initiatives as needed. The Service Technician must be adept at analyzing and interpreting field data to optimize system performance and enhance customer satisfaction.

What's in it for You?

• The opportunity to tackle some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments.
• The ability to make an impact and shape your career within a growth-oriented company.
• The support of an organization that values inclusivity, diversity, and innovation to drive excellence.

What You Will Do:

• Install, maintain, and optimize the HHP Mesh Network (433MHz & 915MHz) to ensure seamless data transfer to cloud-based servers.
• Analyze service data to identify performance trends, troubleshoot issues, and implement improvements.
• Provide hands-on technical support to customers and internal teams, explaining key system components to infection prevention specialists, facilities managers, and nursing staff.
• Manage onsite contractors, ensuring job completion, compliance with safety protocols, and superior customer experience.
• Proactively identify and address service challenges using situational awareness and problem-solving skills.
• Conduct comprehensive system audits, dispenser counts, and pre-installation assessments.
• Respond to emergency service requests, both in-person and virtually, providing rapid resolution to maintain system integrity.
• Train customers and sales representatives on best practices related to HHP, enhancing adoption and utilization.
• Collaborate with cross-functional teams to drive continuous improvement in installation processes and service delivery.
• Document service visits thoroughly, tracking technical issues, resolutions, and key performance indicators.

Minimum Qualifications:

• 3-5 years of field service experience with a strong focus on troubleshooting and customer engagement.
• High School Diploma or equivalent; technical certifications are a plus.
• Proficiency in basic hand tools, power tools, and installation techniques.
• Strong data analysis skills for identifying trends and improving service effectiveness.
• Working knowledge of Apple (iOS) devices, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and digital platforms.
• Situational awareness, critical thinking, and adaptability to rapidly evolving challenges.
• Ability to pivot plans on short notice while maintaining efficiency and customer satisfaction.
• Excellent customer service skills, ensuring a positive and professional experience for clients and colleagues.
• Ability to obtain hospital credentialing as required.

Physical Demands:

• Must be able to physically perform the essential duties of the position, including lifting, stooping, kneeling, crouching, reaching, balancing, walking, standing, and working under hospital beds in active healthcare settings.
• Must be able to abide by hospital PPE requirements and follow safety protocols.
• Position requires the ability to drive and/or fly to client locations as needed; you are responsible to have the proper documentation to fly such as a Real ID or other acceptable form of identification

Minimum 50-75% travel (local and out-of-state). Candidates must reside near a major airport for travel convenience.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.