Creative Operations Manager

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas, and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

As a member of SCAN Health Plan's Creative Team, the Creative Operations Manager will lead day-to-day project management, intake, and operations for SCAN's in-house creative function. This role serves as the central bridge between cross-functional partners and creatives-ensuring high-quality creative work is delivered efficiently on time, and in alignment with organizational goals. With a focus on workflow optimization, resource planning, and relationship-building, the role helps SCAN's creative team function as a strategic, high-impact partner across the enterprise-while championing the role of design in solving business problems and building a culture of creativity.

You Will

Serve as the primary liaison between internal departments and the Creative team-managing project intake, assessing alignment with team scope and strategy, and setting clear expectations.

Scope, prioritize, and schedule creative requests to ensure on-time delivery across all marketing channels.

Own, optimize, and maintain the creative team's centralized project tracking system, ensuring it supports transparency, planning, and efficient delivery-while also unlocking insightful analytics around resource utilization, team bandwidth, production volume, and project flow.

Lead weekly status meetings and provide regular reporting on team workload, timelines, and blockers.

Lead resource allocation and capacity management for the creative team-assessing project urgency, balancing workloads, and driving prioritization decisions in close partnership with creative leadership-while ensuring team members are supported to deliver high-quality work.

Identify and solve workflow inefficiencies; design and implement improved processes and tools.

Coordinate with vendors and freelance resources as needed, including onboarding and project support.

Support content routing and approvals by managing review cycles and deadlines.

Foster strong relationships with internal partners, advocating for both stakeholder needs and creative excellence.

Contribute to the long-term evolution of the Creative team's operations, tools, ways of working, and strategic focus-proactively identifying future needs, gaps, and opportunities.

Strategic Foresight: You anticipate potential challenges, emerging needs, and opportunities before they surface. You think two steps ahead and plan proactively to help the team stay focused and agile amid changing priorities.

Situational Judgment: You consistently apply sound judgment to navigate complex interpersonal, organizational, and project-based dynamics. You understand when to escalate, when to push back, and when to flex for the greater good.

Service Orientation: You naturally approach your work with a "how can I help?" mindset. You take pride in supporting others, solving problems, and building trusted internal partnerships, and consistently promote the strategic value of creative work, helping stakeholders understand how great design and storytelling can drive business results. You act as a translator between creative and business goals.

Process Discipline with Creative Empathy: You champion structure, systems, and timelines-while deeply respecting the creative process and the people who drive it. You know how to support flow without stifling it.

Calm Under Pressure: You maintain composure, focus, and positivity in high-stakes or fast-paced situations. You're a steady presence when things get hectic, helping others stay grounded and solutions-focused.

Exemplary character: you are professional, trustworthy, and consistently act with integrity and respect.

Motivated: you are action-oriented, with a strong drive to contribute to the Creative team's impact on the organization. You take initiative, are fully "bought-in", and committed to SCAN beyond your immediate area of activity.

Committed to collaboration: you work well with the other members of the Creative team, the Marketing department, and other stakeholders across the organization. You are willing to surface problems, deal with issues, and create an environment where others are free to express their ideas with confidence. You listen to and support the efforts of others, helping them to succeed. You are optimistic, engaging, energetic, and fun to work with.

Organized and autonomous: you have excellent time-management skills, are highly organized, can manage timelines, and adapt to shifting priorities. You are effective at prioritizing content needs across departments.

Bringing the outside in: you are curious, with a passion for learning and following emerging trends and best practices from your craft, and are motivated to integrate these learning into how we operate

Keen problem-solving: you are adept at responding to problems that defy simplistic analysis, thinking conceptually and strategically about the big picture to process issues that solve challenging, multifaceted problems.

Mission-driven: you are aligned with SCAN's mission, pursuing the best for SCAN before your own personal preferences. You are committed to fully supporting and implementing decisions agreed to by the team, department, and organization. You are willing to go above and beyond to uphold SCAN's mission and values.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

• Bachelor's Degree required in Marketing, Communications, Business, or related field.
• 5+ years of project management, creative operations, or internal agency experience (in-house or agency)
• Proven ability to manage multiple concurrent projects with shifting priorities
• Strong organizational, time-management, and communication skills
• Familiarity with creative workflows (design, copywriting, production)
• Proficiency in project management tools such as Asana, Monday.com, or similar
• A collaborative, proactive mindset with the ability to build strong internal relationships
• Certification in project management, operations, or creative process (e.g., PMP, Agile, Scrum, etc.) preferred
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  Experience standing up or scaling internal creative operations or services preferred

  
  
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  Familiarity with Medicare, healthcare, or regulated industries preferred

  
  
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  Working knowledge of digital marketing channels, campaign workflows, and branding best practices preferred

  
  
• Experience with vendor and freelancer coordination

What's in it for you?

• Base Pay Range: $92,400.00 to $132,110.00 annually
• Work Mode: Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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