New

Customer Success Manager

TEKsystems
$65,000.00 - $70,000.00 / yr
United States, Alabama, Birmingham
Jun 25, 2025
Description What you will do in this CSM role: - Proactively manage a portfolio of high-touch, post-implementation customer accounts. - Serve as a trusted advisor and single point of contact for client concerns, goals, and technical needs. - Understand each customer's business objectives and align C Spire's solutions to support them. - Drive resolution of technical issues by coordinating with internal support teams. - Track and manage service tickets, ensuring timely updates and resolutions. - Identify and escalate systemic issues while recommending improvements and innovations. - Facilitate upsell and cross-sell opportunities within existing accounts. -Maintain accurate documentation of customer configurations, processes, and service levels. -Collaborate with internal stakeholders to ensure seamless service delivery. Skills Customer service, Communication and leadership skills, Customer experience, Product management Top Skills Details Customer service,Communication and leadership skills,Customer experience,Product management Additional Skills & Qualifications CSMs will engage a variety of customers through social outings/relationship-building, project check-ins, building a bridge between client and Cspire project management teams, QBRs (quarterly business reviews), setting renewal meetings and then doing backend admin. work for renewals like account audits, billing reviews, admin. work. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $65000.00 - $70000.00/yr. https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:5b235943-64a2-4610-95ca-392ab416caf0 Workplace Type This is a fully onsite position in Birmingham,AL. Application Deadline This position is anticipated to close on Jun 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.