We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.

Job posting has expired

Back to search results

Technical Support Engineer

eClinicalWorks, LLC
flexible benefit account, paid time off, paid holidays, short term disability, long term disability, 401(k)
United States, Massachusetts, Westborough
2 Technology Drive (Show on map)
Jun 25, 2025
Description

*ONLY CANDIDATES IN THE US WILL BE CONSIDERED*

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that's where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they're really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.

Position Overview

The Technical Support Engineer is responsible for the overall systems infrastructure including engineering, implementation, integration, and technical services and support.

Job Functions/Responsibilities

*Designs, implements, installs, maintains, and administers infrastructures including hardware, software, and various configurations.
*Monitors overall performance to proactively identify potential issues and tune appropriately.
*Performs root cause analysis on failed components and implements corrective measures.
*Works with others to establish and improve processes and procedures.
*May have sole responsibility for projects and participate in disaster recovery exercises.
*Respond to all Accounts via telephone or the web.
*Manage relationships with customers.
*Maintain excellent customer satisfaction level.
*Work with cross-functional teams when required.
*Find technical resolutions to unknown or new scenarios.
*Keep up to date with all eCW products and their enhancements.
*Meet SLAs.
*Perform other job duties as assigned.

Experience/Education Requirements

*Bachelor's Degree required; master's degree preferred
*Adheres to all company policies and mandatory compliance protocols as required by eCW
*Experience with server side programming using VB / COM (preferred)
*Proficient with relational databases
*Experience with Java or .NET (preferred)
*Experience with Internet Protocols, HTTP / HTTPs
*Experience with XML / XSL
*Experience with Linux and Windows operating systems
*Experience with Web Application Server(s)
*Understanding of N-Tier Architecture
*Proficient with SQL Server, MySQL
*Knowledge of TCP / IP / FTP Functionality
*Knowledge of JavaScript, jQuery, Java, J2E, Spring and Hibernate, Server-Side Validation
*Prior Technical support experience a plus

Other Skills/Abilities

*Professional telephone manner
*Ability to balance multiple priorities
*Ability to handle difficult situations
*Excellent customer service orientation
*Strong analytical and problem-solving skills
*Detailed oriented with strong interpersonal and communications skill
*Able to adapt
*Quick learner

eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.

As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.

eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
#alert

(web-8588dfb-vpc2p)