Technician Field Ops

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

As a Technician Field Ops, you will ensure the smooth operation and maintenance of IT services and equipment for internal SITA users. This role is critical to upholding SITA's service standards, resolving technical issues swiftly, and contributing to continuous service improvement. You will act as both a hands-on support specialist and a trusted technical advisor for our internal teams, ensuring field operations are efficient, reliable, and aligned with company procedures.

You'll be part of the Field Operations team, working at the country level with a strong focus on internal IT services and user support. While the wider team may serve airline and airport clients, your primary customers will be internal SITA users. You'll collaborate closely with service desks, resolver groups, and technical leads to support a shared goal: excellent service quality and maximum operational uptime.

• Provide on-site field support to internal customers based on service desk requests and within defined SLAs.
• Perform installation, maintenance, troubleshooting, and repair of IT equipment (PCs, laptops, LAN/WAN connections, peripherals).
• Act as the single point of contact (SPOC) during on-site interventions, coordinating with internal resolver groups and ensuring continuous customer communication.
• Conduct local repairs and manage faulty equipment return/replacement following contract and SLA requirements.
• Maintain spare part inventory and ensure timely replenishment in line with spares policy.
• Perform preventive maintenance activities as per manufacturer specifications and schedules.
• Support site surveys for new installations and contribute to infrastructure readiness under guidance.
• Accurately complete AVMA Daily Diary and ensure service records are properly logged in the SITA Service Hub for all incidents and change orders.
• Escalate unresolved or recurring issues via appropriate SITA channels.
• Monitor and report on local workshop performance and collaborate with regional operations teams.
• Conduct hardware/software tests and coordinate local user acceptance with internal customers and vendors.
• Liaise with and manage local suppliers delivering services to SITA's Field Operations, reporting performance to management.

• Minimum Diploma / Certificate level qualification in Computer Science Electronic Engineering or equivalent in country IT qualification.
• CompTIA A+ certification required to comply with the global SITA standard.
• Minimum 3 years' experience in onsite support activities and repairs of PCs Printers and LAN WAN equipment.
• Must have dealt directly with external customers delivering to SLAs.
• Experience of working at Customer locations.

NICE-TO-HAVE

• Experience of working in the Airport / Airline industry preferred.

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.