Director of Networking, Voice, and Unified Communications

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

Responsible for the strategic planning, implementation, and management of Ameris networking and communication systems. This position ensures the seamless integration and operation of voice, video, and data services, supporting the organization's business operations and strategic goals. Will lead a team of network engineers and communication specialists, providing guidance and expertise to ensure the reliability, security, and performance of the network and communication infrastructure. This role involves close collaboration with senior management, IT departments, and external vendors to align technology initiatives with business objectives and to drive innovation in communication technologies. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

* Leadership and Strategy:

* Develop and implement strategic plans for networking, voice, and unified communications.

* Lead and mentor a team of network engineers and communication specialists.

* Collaborate with senior management to align technology initiatives with business objectives.

* Manage vendor relations as appropriate.

* Network Management:

* Oversee the design, deployment, and maintenance of the organization's network infrastructure.

* Ensure network security, reliability, and performance.

* Manage network upgrades, expansions, and troubleshooting.

* Voice and Unified Communications:

* Implement and manage VoIP systems, video conferencing, and other communication technologies.

* Ensure the integration of unified communication platforms with existing IT infrastructure.

* Monitor and optimize communication systems for performance and user experience.

* Project Management

* Lead projects related to network and communication system upgrades and implementations.

* Coordinate with vendors and service providers for procurement and support.

* Manage budgets and timelines for technology projects.

* Compliance and Security:

* Ensure compliance with industry standards and regulations.

* Implement security measures to protect communication and network systems.

* Conduct regular audits and assessments to identify and mitigate risks.

* Additional Responsibilities:

* Responsible for ensuring capacity and performance of the Networking and Voice Infrastructure is proactively managed.

* Manage all security engineering and operations as it pertains to Networking and Voice technologies to ensure Ameris is secured while at the same time ensuring users and customers are able to complete their work.

* Manage and lead all end user services to ensure employees have the right hardware, software and at the same time logical access is appropriately managed and executed.

* Partner with the rest of Technology and respective Business areas to ensure DR is working as designed and aligned with the BCP program.

* Ensure all Networking and Voice infrastructure are sized appropriately and appropriately patched/configured to the standards of Ameris.

* Ensure all Networking and Voice assets are inventoried, procured, managed, and retired appropriately.

* Ensure all controls are managed across Networking and Voice Infrastructure.

* Ensure capacity, performance and support are aligned to expectations and performing as expected with immediate peers, and peers and Managers in other Divisions.

* Ensure alignment with direction and key updates on progress with the team with immediate Manager.

* Ensure performance expectations and support is aligned with their organization with the Executives.

* Ensure vendors align to our Networking and Voice technologies infrastructure standards.

Required Knowledge, Skills and Competencies:

* Ability to communicate and work directly with regulators and occasional Board Members.

* Advanced written and oral communication skills

* Advanced analytics skills

* Advanced influence skills

* CCNA, CCNP, or other relevant networking certifications.

* Certifications in unified communications technologies (e.g., Cisco, Microsoft).

Industry and Work Experience:

* 5+ years of managerial experience

* 10+ years' experience in a related field

* ITIL, PMP, or other Project Management experience

* Change Control

Academic:

* Bachelor's degree in Information Technology, Computer Information Systems or Computer Science required.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
  
  
  
  • Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
  
  
  
  
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers' Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.