Application Support Analyst

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Intralot offers a competitive benefits package that includes:

• Medical, Dental & Vision Insurance
• 6% 401k Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs

Education, Training and Experience:

• Bachelor's Degree in Computer Science, Software Engineering, four (4) years' experience in the IT industry as a developer, TechOps engineer, or equivalent combination of training and experience.

Knowledge, Skills, and Abilities:

• Working knowledge in lottery environment or experience to similar technical roles desirable.
• Knowledge of networking, data communications, and TCP/IP troubleshooting.
• Knowledge of Nagios or other similar monitoring tools.
• Understanding of SQL/PLSQL, database structures, principles, and theories.
• Overall knowledge of various OS platforms, including AIX, Windows, UNIX, LINUX.
• Knowledge of Kubernetes, Dockers, Virtual Machines, and their configuration/operations/support.
• Knowledge of scripting languages to provide efficiencies and standardization of operational processes.
• Knowledge and experience with source control systems (TFS) and experience in managing the configuration and security of TFS projects.
• Knowledge of Atlassian tools (Jira, confluence, etc.).
• Test Tool experience like Postman, SoapUI, or other equivalent tools.
• Aptitude to conduct research into networking issues and problems as required.
• Ability to acquire proficiency in new software applications.
• Ability to organize and prioritize to effectively multitask and work under pressure.
• Ability to work effectively independently and as a team member.
• Comfortable in a frequently changing, deadline-oriented business environment.
• Good oral and written communication skills with the ability to present ideas in a user-friendly manner.
• Willingness to learn with a positive attitude.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.

Duties and Responsibilities:

• Monitor production incidents, problems, taking immediate action where possible and escalating when required. Interact with the operations and development staff to resolve problems and provide information.
• Analyze data, uncover information, derive insights, and propose data-driven strategies.
• Standardize, organize, and streamline tasks and processes to create value and minimize risk.
• Provide technical and operational support for systems including but not limited to the following:
  1. IBM AIX servers for processing transactions.
  2. Microsoft Windows Servers
  3. Container Linux environments
  4. Oracle RDBMS - Run queries to satisfy information requests and troubleshooting issues.
  5. Failover and recovery operations between primary and secondary data centers.
  6. Daily operational processes and procedures.

• Standardizing and where appropriate automating operational procedures through operational checklists and/or scripting languages.
• Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions.
• Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance
• Quick response / action for items escalated to the support group via the Intralot Service Desk.
• Supports system and user acceptance testing activities including issue resolution to help complete tasks in a timely manner.
• Work with second and third level engineers to ensure all incidents in production are handled and resolved in a timely manner and keep the projects running at optimum capacity.
• Ability to collaborate with others to identify inefficiencies and process improvements. Embrace change and focus on continuous improvement
• Escalation points for the Technical Operations team

Travel

Up to 15% or more upon business requirements.

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer