eCommerce Operations Analyst

Location:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Monitor nightly platform activity (i.e., CronJobs) and run daily operational checks, report any issues found to the Operations Manager for resolution; identify operational opportunities to gain efficiency and improvements

• Document all current processes and procedures used in the running of the systems in our eCommerce tech stack

• Identify processes that could be improved to help reduce product content onboarding time and the time required to make site changes and updates.

• Recommend usability improvements for tools used by the digital merchandising team working with members of the team; assist with the testing of site tool features and functionality

• Review iSupport tickets and monitor ticket assignments until resolution escalating when and where necessary

• Analyze tickets to identify patterns of issues and determine the root cause(s) so they can be resolved.

• Assist with the documentation and maintenance of the Standard Operating Procedures library

• Work closely with Operations and other members of the Digital Merchandising teams to provide input to the Digital Product Management team on projects that improve our 'speed to shelf'.

REQUIREMENTS:

• Bachelor's degree in relevant field or equivalent experience required

• Capable of operating in a hands-on/execution capacity (detail-oriented, conscientious)

• Excellent attention to detail and organizational skills and ability to create and maintain detailed documentation

• Constantly seeks ways to take ambiguity and create sustainable processes to reduce time/effort across multiple teams

• High level of enthusiasm, energy as well as a sense of urgency to address any online issues.

• Ability to work towards goals on an individual and team level; ability to self-teach via online courses, videos, and tutorials

• Curiosity and creativeness to always want to learn and grow and think outside the box

• Proficient in Google's G Suite of products (Docs, Sheets, Slides, Sites)

PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.

• Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

________________________

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

_________________________

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

_________________________

California Privacy Notice