Senior Product Manager

Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development. Our portfolio spans the discovery, preclinical, clinical and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies.

As our Senior Product Manager, you will deliver value to clients via improvements to our SaaS offerings. Specifically, you will identify problems and opportunities to direct our engineering R&D efforts at the improvements that create the most value-optimizing complex trade-offs in the process.

You will sit at the intersection of business, UX design, and technology. Also, at P21, the CEO/CTO is also CPO (Chief Product Officer), so our Product Managers perform the roles he delegates and they thereby face intense visibility and accountability. We assume your discipline in self-managing both your own and P21's energies across functions. No pet projects, only things that meet clients' truest needs.

Our Product Managers combine the roles of Researcher, Executive, and Communicator.

Primary Duties:

• Researcher -Gathering Information and Business Requirements

• Conduct extensive research and gather intel. Simply, TALK. TO. USERS.

• Key Competencies: Information Synthesis & Organization, Analysis & Experimentation, Domain Knowledge, Technical Skill

• Listen to users' experiences, usability feedback, unmet needs, and satisfaction level

• Act as SMEs (Subject Matter Experts) to collect from and contribute to industry and consulting knowledge

• Instrument and leverage rich analytics from multiple sources to inform

decision-making and measure impact of past, present, and future R&D

efforts

• Analyze market trends, industry news, and usage metrics for business intelligence

• Monitor proxies for user feedback: notes from Customer Success/Support interactions, formal focus groups, ad hoc client interviews, etc.

• Executive -Making Decisions and Putting Plans into Effect

• Make informed judgement calls about scope, strategy, and sequence. Basecamp's Shape Up uses "Shape,

Pitch, Bid," and we largely follow their template.

• Key Competencies: Decision Making & Judgement, Relationship Building, Operations Leadership

• Context-switch often from macro/strategic (alliances, trends, positioning, value models) to micro/tactical standards implementation/engineering, visuals, UI/UX, docs, launch promos)

• Align product lifecycle with our vision, desired outcomes for releases, and "north star" KPIs, while making changes that synergize and integrate with sibling products in the portfolio

• Communicator -Information Output

• Act as the main product communicators, internally and externally.

• Key Competencies: Cross-team Collaboration, Informative & Persuasive Communication

• Represent P21 brand and own the blame/praise for the roadmap

• Promote P21 products in publications, presentations, webinars, and workshops

• Author best practice guides and help articles; create in-app help and instructional tips for user onboarding

• Collect FAQs and curate product knowledge; leverage audio/visual communications and multimedia channels

Must Have

• Fastidious for facts, insistent on evidence- and data-driven choices, able to separate signal from noise
• Systems-thinking and ability to predict or extrapolate to second, third, and fourth order effects (if A, then B, then C, then D...)
• Adept at analytics, independent research, unscripted interviews, and other intel-gathering techniques
• Not afraid to speak up and veto a bad idea, or have your ideas vetoed (our default is "NO") in favor of what our team decided to prioritize next
• Curious about our clients and products, cautious with our brand and industry goodwill, conscientious in follow-through
• Willing to learn and serve, flexible in adapting to rapid organizational change, receptive of constructive criticism
• High tolerance for ambiguity, low tolerance for mess; able to create order out of chaos, attend to details, and push quality higher.
• Relentlessly resourceful and discerning in solving problems independently vs. seeking help from others; brave yet humble in working across multi-disciplinary teams where each person is more of an expert than you in their chosen field

Preferred

• Intimate familiarity with the clinical data stream, in areas adjacent to Data Management and Biostatistics,
• e.g., protocol or SAP authoring, form automation, and specification/mapping design
• Ability to work in a remote position requiring constant spoken and written communication; skill in exerting
• influence (even on company founders, owners, and partners) without leverage or managerial authority
• Education or qualifications relating to business, programming, data science, health sciences, medical
• writing, customer support, project management, or corporate communications
• Experience working for a software-as-a-service (SaaS) vendor, clinical laboratory, pharmaceutical company,
• or Contract Research Organization (CRO), specifically in functions supporting External Data, Clinical Data
• Management, Biostatistics, or CDISC data submissions

Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.