Administrative Assistant Sr

Position Description:

As an Administrative Assistant Sr in the Department of Surgery you will perform routine and advanced administrative duties requiring considerable skill and in-depth knowledge of organizational policies and procedures, under general direction.

Primary Functions

• Triage patient and provider phone calls. Answer and relay telephone calls, resolve routine inquiries and take appropriate messages. Use discretion in information provided. Manage patient care complaints.
• Obtain outside records and radiology films and distribute films as needed. Prepares materials for all meetings as assigned.
• Utilize Epic/Cadence system to schedule/reschedule patient appointments, diagnostic tests, and coordinate surgical procedures efficiently; cancel clinics and designate alternate clinic dates as required.
• Utilize Epic to prepare clinical, operative and conference related correspondence, reports, and other documents. Maintain HIPAA confidentiality of department and patient data.
• Compose correspondence as needed, which may contain confidential information.
• Proofread and format documents to ensure accuracy.
• Screen telephone calls and visitors to resolve complex inquiries. Triage patient and provider phone calls, resolve routine inquiries and take appropriate messages.
• Provide backup administrative coverage for administrative staff vacation and sick time.
• Coordinate schedules, meetings, appointments, and travel itineraries and related arrangements.
• Compile data and information from multiple sources to prepare reports.
• Process payment requests, requisitions, and invoices.
• Distribute mail and organize filing systems accurately maintaining records.
• Use complex functions of a variety of computer applications and software packages; prepare and compose correspondence, reports, memorandums and other documents.

Knowledge - Skills - Abilities

Knowledge of computers, clerical procedures, customer service standards, collaboration, and information management. Organization, time management, interpersonal communication, and problem- solving skills.

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Preferred Schedule:



M-F 8-430p

Position Requirements:

Appropriate education and/or experience may be substituted on equivalent basis

Minimum Required Education: High school diploma

Minimum Required Experience: 5 years of experience

Preferred Education: Business or Health administration related field; Associate degree

Preferred Experience: Health administration related experience, Epic proficiency, knowledge of medical terminology, project coordination

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Pet Insurance
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a full list of positions see: www.mcw.edu/careers

For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination


The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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