ID Card Service Specialist

Get To Know Us!

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?

The ID Card Service Specialist supports our Enrollment Department and is responsible for the efficient and secure management, production, and distribution of identification cards. This position ensures compliance with organizational standards and regulatory requirements. The ID Card Service Specialist role demands exceptional attention to detail, adherence to data integrity protocols and a commitment to maintaining the highest level of operational efficiency.

Location:

• In office required at 6535 SH 161 Irving, Texas 75039

What Will You Be Doing:

• Oversee the end-to-end process of ID card creation, customization and issuance utilizing our print vendor(s) platforms. Ensure accuracy and integrity of all cardholder data, adhering to data protection and privacy standards.
• Manage the secure distribution and tracking of ID cards, maintaining comprehensive logs and documentation of audit process. Implement and uphold security protocols related to the issuance and management of identification cards.
• Troubleshoot and resolve technical issues related to vendor platforms, liaising with IT support and vendors as necessary.
• Collaborate with internal departments to ensure alignment on ID card policies and procedures. Ensure compliance with organizational policies and relevant regulatory frameworks.
• Provide training and support to staff on the proper use of vendor platforms.
• Conduct periodic reviews of ID card process to identify opportunities for efficiency improvement.

What You Must Have:

• 2+ years related work experience with insurance ID cards or similar project work
• Proven experience in ID card production and management, with proficiency on multiple platforms
• Exceptional attention to detail with strong data entry and data management skills
• In-depth understanding of security protocols related to ID card issuance and handling
• Excellent organizational, analytical and problem-solving abilities.
• Strong verbal and written communication skills; ability to tailor communications based on audience and business objectives.
• Advanced knowledge and significant experience working with Microsoft Office; specifically, but not limited to Microsoft Word, Excel, and Access.
• Ability to manage multiple projects and priorities in a fast-paced within strict deadlines.

What Is Preferred:

• Related Bachelor's degree preferred
• Previous experience in document or identity management within an insurance industry or regulated environment
• Familiarity with data privacy regulations and compliance standards Experience in conducting audits and maintaining detailed documentation compliance
• Comfortable working and communicating across operational areas and working in cross-functional teams.

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• 401(k) includes employer contribution match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options avaliable
• Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.