Customer Success Manager

About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role:

As a Customer Success Manager at Avinode Group, you will be the trusted partner for a portfolio of our customers helping them drive measurable value from our products, find solutions, and achieve long-term success. You'll work with various segments, from high-touch accounts to digitally managed longtail customers, adapting your engagement approach to meet their needs.

This is not a behind-the-scenes role, you must enjoy interacting with customers, building trust, and proactively reaching out even when it takes persistence. You'll be responsible for managing account health, identifying risk and expansion opportunities, driving adoption, and supporting retention and advocacy across your book of business.

Responsibilities:

• Own the post-sale customer relationship: act as a strategic partner, advisor, and advocate for your accounts.
• Drive product adoption, user engagement, and business value across your portfolio.
• Proactively manage customer health and create action plans to mitigate churn risk.
• Use data to inform your customer strategy, including CHS, usage trends, and key milestones.
• Collaborate closely with Account Managers to support renewals and uncover expansion opportunities.
• Collaborate with cross-functional teams - including Onboarding, Product, Support, and Marketing - to ensure a seamless handover and customer experience from day one.
• Identify and communicate customer feedback internally to improve product and customer experience.
• Maintain accurate tracking of customer activities, interactions, and health data in CRM.
• Manage accounts across tiers, using a mix of high-touch engagement and digital success tactics.
• Educate customers on new features, product and roadmap updates, and best practices to help them achieve their goals.

You have:

• 2+ years of experience in Customer Success in a B2B SaaS environment.
• You thrive in customer-facing roles and know how to build trust, even when it takes effort.
• You're resilient and not discouraged by a slow reply or a tough question.
• You have experience working with segmented customers, including longtail or digital-first success models.
• You understand and are comfortable working toward KPIs like Customer Health Score, retention, and churn mitigation.
• You're highly organized, detail-oriented, and consistent with CRM and task management.
• You're a team player who communicates well and collaborates across departments to solve customer challenges.
• Experience with Customer Success software (e.g., ChurnZero, Gainsight, Totango) is a plus.
• Familiarity with the aviation or FinTech industry is a bonus but not required.
• Able to role model core Avinode Group values.
• You are comfortable working remotely and open to occasional travel (4-6 times per year) for team gatherings, customer meetings, or events.

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.