Field Service Manager

The Field Service Manager assists with coordinating third-party merchandising for all Readerlink serviced accounts. This individual will provide internal operational support for third party merchandising companies and the auditors.

What You Will Be Doing:

• Provide daily management of operational items related to field service, including managing of vendor KPI's, monitoring store issues, service ticket entry and resolution, and communication with internal and external stakeholders.
• Coordinate regular calls with vendors and lead the discussion by setting an agenda and flagging priority items for prompt resolution.
• Improve efficiency and productivity through monitoring and enhancing ReaderLink's field service scorecard.
• Monitor the economy and market conditions that could impact the RDS costs for field service.
• Possess full understanding of Readerlink customer expectations.
• Assist in the management of regular communication with merchandiser teams, working with ReaderLink Sales to draft a statement of work and post to the field.
• Scrutinize vendor invoices and submit to leadership for approval.
• Provide RDS with valuable business intelligence obtained from audits and service vendor KPI's.
• Administer operational audits, evaluating RDS procedures and processes to streamline and improve efficiencies.
• Monitor store issues, including openings, remodels, and complaints, to ensure appropriate resolution.
• Schedule regular Vendor meetings to maintain overall merchandising excellence and maximize sales.
• Assist with the development of tools to streamline service execution, including reporting, videos, training documents, & applications.
• Participate in vendor and customer calls/meetings as needed. Liaise with internal departments to ensure efficient execution.
• Other duties may be assigned, directed, or requested.

What You Will Need:

• Bachelor's degree in Business or a related field is required.
• Five (5) plus years of experience in Field Merchandising is required.
• Self-starter with ability to prioritize multiple tasks and work independently in a fast-paced environment.
• Outstanding communication, organizational, and interpersonal skills.
• Knowledge of computer software including Excel and Word required.
• Willingness to travel as needed up to 20%.
• Must demonstrate proficiency with Excel using data sorting and filtering.
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization and outside partners.
• Interpersonal skills - the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral Communication - the individual speaks clearly and persuasively in positive or negative situations.
• Written Communication - the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
• Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and maintains confidentiality.
• Must be able to work in a fast-paced, mobile, high-pressure environment.
• Work is performed in the field at retail stores and in an office environment.

Salary: $80,000.00- $105,000.00

ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans.If you need an accommodation to assist with completing the electronic application, please email your request to [emailprotected], or call: (708) 356-3737.

ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EOE/Minorities/Female/Disabled/Veteran.
ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please email your request to [emailprotected], or call: (708) 356-3737.