Operations Senior Manager (Customer Success)

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Job Details
A blend of strategy and operational execution, the Strategy & Operations Senior Manager partners with Renewals Leadership as a trusted advisor, focused on optimizing the retention forecasting motion. This is a high-impact role requiring cross-functional alignment with Sales and Customer Success with a collaborative approach. This role owns the weekly forecasting process, makes recommendations for the forecast, is responsible for sharing the forecast, and drives quarterly reviews with Sales, Product and Success leadership covering the forecast. This person leverages insights to increase accuracy and efficiency in the retention forecast across 7+ operating units. You are the forecasting expert!

We're looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively. This is an individual contributor role reporting to the Director, Renewals Strategy & Operations.

Responsibilities

• Orchestrate the weekly OU forecast process across Renewals
• Drive forecast excellence, coordinate prep and analytics for weekly OU forecast calls
• Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, propensity to buy, white space, likelihood to churn, etc.) to drive forecast accuracy or improve forecast recommendations
• Evaluate ongoing OU business performance against Targets
• Collaborate cross-functionally with Sales Strategy to develop a joint forecasting cadence
• Create executive-level presentations for both local and global leadership reviews; support quarterly business reviews

Minimum Requirements

• 5+ years of professional experience, ideally in Sales strategy/business operations roles
• Experience with forecasting, business analysis, and data visualization
• Strong business acumen and stakeholder management
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications

• Excellent presentation and executive engagement skills
• Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy
• Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
• Ability to translate complex information into easily consumable insights
• Working knowledge of Salesforce
• Intermediate or better mastery of Snowflake/SQL and Excel/G-sheets
• Beginner or better mastery of Tableau
• Flexible schedule, the ability to work with our global Renewals teams in different time zones.

Note: This role is Office-Flexible, with the expectation that you will work from a Salesforce office three days per week.

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