Business Systems Analyst Sr. or Lead -- Remote

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment.

We have been recognized as a "Best Places to Work" in Arkansas, Florida, and Hawaii. You'll be rewarded with opportunities for personal and professional development and opportunities for advancement. This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.

Check out how we make a meaningful difference in the lives of others!

https://player.vimeo.com/video/518665804

What We Offer You:

• A culture that values employees and celebrates, empowers, and inspires a diverse workforce
• Outstanding and affordable benefits package
• PTO provided at date of hire
• 11 paid holidays
• 401(k) with up to 6% match; fully vested from day 1
• Remote opportunities with company-provided equipment
• Team-oriented, collaborative group of peers
• Career advancement opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Inclusion Council and Employee Resource Groups
• Recharge Days and Volunteer Time Off
• This is a remote position.

Life Takes You Places! Are you ready to join us?

The base salary range for the Sr. Business Systems Analyst is $82,000 to 148,000. The base salary range for the Lead Business Systems Analyst is $94,000 to $170,000. Actual salaries will vary by geographic location and are based on factors such as candidate's qualifications, experience, skills, competencies, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

Sr. Business Systems Analyst Overview

Performs systems analysis and provides support and guidance to end-users for company applications and administration systems. Acts as a liaison between internal business staff, IT technical teams and vendors to evaluate business needs and drive system solutions to support business strategies and objectives.

Lead Business Systems Analyst Overview

Performs systems analysis and provides support and guidance to end-users for company applications and administration systems. Acts as a liaison between internal business staff, IT technical teams and vendors to evaluate business needs and drive system solutions to support business strategies and objectives.

Sr. Essential Duties

• Serves as the project lead for moderate to large profile projects that have system-wide impact. Performs project activities including requirements gathering, configurations, testing, training and go live support
• Gathers, analyzes, documents, and validates the needs of business stakeholders
• Provides functional requirement documents including inputs, processing steps and outputs to meet user needs to assist developers in successfully translating and achieving project goals
• Creates training documents and maintains project files and updates.
• Facilitates training on new systems and/or process implementations.
• Helps with the analysis of workable solutions to application, web, and systems problems
• Focuses on timely methods for achieving deliverables
• Develops skills in multiple technical environments and grasp business processes
• Works closely with moderate to complex support issues and performs as a subject matter expert (SME)
• Works with vendors to resolve issues, deliver system enhancements and support the application
• Serves as a technical expert on all aspects of data and application support
• Cross-trains, serves as a mentor to, and may lead and direct the work of other Business Systems Analysts
• Tracks escalated issues, performs root cause analysis, implements solutions, and supports large group initiatives
• Performs other duties as assigned

Lead Essential Duties:

• Serves as the project lead for moderate to large profile projects that have system-wide impact
• Performs project activities including requirements gathering, configurations, testing, training and go live support
• Gathers, analyzes, documents, and validates the needs of business stakeholders
• Provides functional requirement documents including inputs, processing steps and outputs to meet user needs to assist developers in successfully translating and achieving project goals
• Creates training documents and maintains project files and updates
• Facilitates training on new systems and process implementations
• Leads the analysis of workable solutions to application, web, and systems problems
• Focuses on timely methods for achieving deliverables
• Works on large projects that have system-wide impact
• Works closely with complex support issues and performs as a subject matter expert
• Works with vendors to resolve issues, deliver system enhancements and support the application
• Serves as a technical expert on all aspects of data and application support
• Serves as a team lead and cross trains and mentors all levels of Business Systems Analysts
• Tracks escalated issues, performs root cause analysis, implements solutions, and supports large group initiatives
• Lead or assists with the creation of project schedules and enforces of project deadlines
• Serves as the team leader and mentor
• Performs other related duties and responsibilities as assigned

Sr. Required Knowledge, Skills and Abilities

• Advanced knowledge of all business system analysis tools, processes, methodologies and standards for business requirements information gathering, analysis and documentation
• Strong written and verbal communication skills, as well as meeting facilitation skills
• Excellent organizational skills and ability to work independently
• Ability to effectively convey complex and detailed technical information
• Understanding of general system design and client server environments
• Expert problem solving and analytical skills
• Ability to build and maintain effective working relationships at all levels
• Understanding of project management methodologies
• Ability to work in a team environment
• Understanding of application design and system configuration

Lead Required Knowledge, Skills and Abilities:

• Advanced knowledge of all business system analysis tools, processes, methodologies and standards for business requirements information gathering, analysis and documentation
• Strong written and verbal communication skills, as well as meeting facilitation skills
• Excellent organizational skills and ability to work independently
• Ability to effectively convey complex and detailed technical information
• Understanding of general system design and client server environments
• Expert problem solving and analytical skills
• Ability to build and maintain effective working relationships at all levels
• Strong understanding of project management methodologies
• Ability to work in a team environment
• Understanding of application design and system configuration
• Ability to effectively facilitate meetings

Sr. Required Education and Experience

• Bachelor's Degree - related experience can substitute
• 5 years of related experience in programming, systems analysis, or business analysis
• Or, equivalent military experience

Lead Required Education and Experience:

• Bachelor's Degree - related experience can substitute
• For this level should be 7 years of related experience in programming, systems analysis, or business analysis
• Or, equivalent military experience

Sr. Preferred Education and Experience

• LOMA courses
• Master's Degree
• Experience with process mapping/process documentation
• Proven analytical and problem-solving experience
• Configuration experience with Enterprise applications
• Vast knowledge of Ancillary insurance
• Experience with Blue Cross and Blue Shield
• Programming or SQL Experience

Lead Preferred Education and Experience:

• LOMA courses
• Master's Degree
• Experience with process mapping/process documentation
• Proven analytical and problem-solving experience
• Configuration experience with Enterprise applications
• Experience with Blue Cross and Blue Shield
• Vast knowledge of Ancillary insurance
• Programming or SQL Experience

Sr. Working Conditions (Physical Demands):

• Normal, no adverse or hazardous conditions.
• Travel required 10% of the time

Lead Working Conditions (Physical Demands):

• Normal, no adverse or hazardous conditions
• Travel required 10% of the time

Disclaimer:

This job description is intended to convey information essential to understanding the scope of the position and its general requirements. It is not exhaustive and may be subject to modification at any time to meet the evolving needs of the organization.