Service Desk Analyst

GEOTAB
parental leave
United States, Georgia, Atlanta
Jun 04, 2025
Who we are: Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace , offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out ourblogand follow us @InsideGeotab onInstagram. Join ourtalent networkto learn more about job opportunities and company news. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Service Desk Analyst who will acts as the single point of contact for Geotabbers in relation to IT incidents and service requests.If you love technology, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a Service Desk Analyst your key area of responsibility will be provide exceptional standards of support to all employees and support its products, systems and platforms by acting in both proactive and reactive manner, ensuring all the performance targets are met. How you'll make an impact: Handling account lockouts and password resets. Software installation and support. Application access following RBAC method. Perform remote troubleshooting through diagnostic techniques and systematic investigation. Serve as the first point of contact for employees seeking technical assistance over ticketing tools, chat or email, executing basic troubleshooting for all tickets. Log all incoming requests and ensure tickets are properly categorized. Take ownership of tickets, tracking progress through to resolution while keeping client informed. Update shared Geotab knowledge base/instructions for the IT Team. Keep up-to-date documentation on all areas of responsibility, including asset databases. Identify potential areas of improvement to reduce ticket volumes and automate services. Enable communications for incidents and IT maintenance windows. Support the IT onboarding process of new employees, including providing access and familiarization to all relevant technology required to successfully perform their duties. Provide basic in-house training to employees. Participate in on-call rotation. Undertake desk side support visits when required. What you'll bring to the role: 1-3 years of experience in a service desk environment (providing Service Desk support, installations for both hardware and software, and mobile phone support). Experienced in Google Workspace Administration (troubleshooting Gmail, Drive, Sheets, Slides and docs, Administration of inbox rights/access and shared mailboxes). Good understanding of Chrome, Windows and Linux (Ubuntu) OS. Good understanding of computer systems, mobile devices and other technical products. Ability to diagnose and resolve basic technical issues (e.g. networking knowledge including LAN connectivity and Internet connection issues). Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset. High accuracy and meticulous attention to detail. Able to work well under pressure, excellent communication skills and enjoys helping employees. Highly organized and able to manage multiple tasks. Excellent verbal and written communication skills. Strong analytical skills with the ability to problem-solve to well-judged decisions. A strong team-player with the ability to engage with all levels of the organization. Technical competence using software programs, including, but not limited to, Google Workspace (Sheets, Docs, Slides). Entrepreneurial mindset and comfortable in a flat organization. Occasional travel to a nearby office in case of need of coverage for onsite support. Must be available to work between 7:00am to 6:00pm on a rotational basis as required. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Why job seekers choose Geotab: Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. How we work: At Geotab, we have adopted aflexible hybridworking model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. Other employment statements: Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, "Geotab"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.