Medical Assistant Supervisor

Compass Health
vision insurance, paid holidays, sick time, 403(b), retirement plan, mileage reimbursement
United States, Washington, Everett
May 31, 2025
Medical Assistant Supervisor Compass Health is currently looking for a Medical Assistant Supervisor to Join our Medical Services Team. SUMMARY The Medical Assistant (MA) Supervisor oversees and directs all Medical Assistant services at Compass Health, and ensures compliance with all clinical policies, directives, rules, regulations, and performance standards and regulations. The MA Supervisor is responsible for MA leadership in clinical direction, risk management, and quality improvement for all Medical Assistant services within Compass Health. The MA Supervisor also provides clinical consultation to the organization, supervises all MA staff, and provides some direct patient care as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned Oversees and directs all MA services. Develops service objectives and designs use of resources to accomplish objectives. Ensures that all services provided within the area of responsibility meet the established standards of care. Ensures that all services and quality improvement efforts take place according to Compass Health policies and practices and standards established by regulatory bodies, and are in accordance with all relevant laws, rules and regulations. Sets standards, measures, and procedures for maintaining productivity and best practices for MA services, and ensures that standards are met by staff. Keeps abreast of emerging models in the industry in order to identify and define new and innovative strategies to achieve service and business goals and objectives. Participates in regional and state workgroups and committees as requested to further Compass Health goals in emerging models of care. Recruits, hires, supervises, mentors, and evaluates MA services staff. Oversees all human resources, financial resources, management, and planning for MA services within Compass Health. Ensures implementation and improvement based on feedback related to client satisfaction and outcome data and other quality improvement indicators. Coordinates with all other Compass Health programs to ensure continuity of care. Provides training (internally and externally) which furthers the goals and mission of Compass Health. Provides community education to enhance awareness of behavioral health issues and facilitate referrals. Remains compliant with required trainings and certifications. Behaves in an ethical and professional manner consistent with agency policy, state law, and licensing entities if applicable. Understands and practices safekeeping of client protected health information per Compass Health's HIPAA and other agency policies and procedures. Demonstrates respect for diversity and a commitment to developing multicultural competency and sensitivity. Demonstrates commitment to Compass Health's Strategic Intention, Core Values and Core Competencies. EDUCATION / EXPERIENCE / CERTIFICATIONS / LICENSES Current CMA license and the ability to practice in the State of Washington. RN License preferred. 5+ years of direct psychiatric nursing or medical assisting care experience. 2+ years of supervisory/management experience preferred. Experience with the healthcare reimbursement model. Experience working in a non-profit environment strongly preferred. Experience working in primary care environment strongly preferred. KNOWLEDGE / SKILLS / ABILITIES Ability to plan, organize, direct, manage, and coordinate operations of all related service areas. Ability to track multiple projects/deadlines and develop/maintain consistent tracking methods. Ability to evaluate system dynamics and opportunities to position programs and Compass Health in such a way as to facilitate program and agency growth and development. Demonstrated organizational skills with an emphasis on attention to detail. Extensive leadership, administrative and supervisory skills. Demonstrated ability to work with a variety of disciplines, including participation in team management. Knowledge and demonstrated skills in team/group development, facilitation, mediation, consultation, and training. Ability to maintain a positive, solution-focused demeanor when responding to conflicts or problems. Ability to work calmly, effectively, and prioritize assignments in a fast-paced, high production, and high-pressure environment. Excellent customer relations skills, with the ability to establish and maintain effective working relationships with a wide range of consumers and professionals. Excellent communication skills, written and verbal. Knowledge of managed healthcare systems, medical quality assurance, quality improvement, and risk management. Awareness of trends and emerging best-practice models in the integration of behavioral health and primary health. Strong computer proficiency, including keyboarding skills and working knowledge of Microsoft Office products. Ability to utilize an electronic medical record for collaborative clinical documentation. Ability to pass pre-employment criminal background check. What we offer Medical, dental, and vision insurance at NO COST to full time employees 16 days of vacation the first year 12 sick days including an additional wellness day 13 paid holidays - 11 traditional holidays, plus 2 you choose $300 in professional funds per year Up to 5 days paid education leave 403(b) retirement plan with up to 2% company match after the first year Mileage reimbursement And much, much more!!! This totals over 45 paid days off in your first year! Who we are Compass Health is the region's largest private, non-profit organization providing mental health and chemical dependency services in Island, San Juan, Skagit, Snohomish, and Whatcom counties of Western Washington. We provide quality creative services to children, families, and adults in a variety of outpatient, residential and inpatient settings. We have been serving our clients and our communities for over 110 years, though our commitment to care doesn't stop with our clients as we take pride in offering our employees the opportunity to work in a culture that promotes learning, growth, and advancement. We maintain a focus on employee satisfaction and work/life balance, which includes competitive compensation and benefits programs. Please visit our website for more information: www.compasshealth.org. Compass Health promotes equal treatment and equal employment opportunity to all applicants and employees regardless of race, creed, color, national origin, sex, religion, age, marital status, sexual minority status, sexual orientation, veteran status, or disability unless based on a bona fide occupational qualification POSITION SUMMARY Job Title: Medical Assistant Supervisor Program: 900-52900- Medical Services Location: Skagit, Island, San Juan, Snohomish, & Whatcom Counties Hours: Full Time (40hours/week) Wage: $78,249.60 to 110,682.92 DOE