Property Manager (Supportive Housing)

Organization Background

Aeon is a nonprofit developer, owner, and manager of affordable communities in the Twin Cities. For nearly 40 years, we have been at the forefront of creating housing that goes beyond shelter. Our housing serves as a platform for resilience, opportunity, and lasting impact. With a portfolio of more than 5,000 apartment homes, Aeon provides stability for thousands of residents each year.

We focus on bold, forward-thinking solutions that address the need for affordable housing. Through innovation, collaboration, and an unyielding commitment to community, we help create opportunities for residents to build stronger, more sustainable futures. Join a mission-driven team that is shaping the future of affordable housing and making a lasting impact. Learn more at www.aeon.org.

Position Summary

We are seeking an experienced support services professional with exceptional leadership, business and financial management, planning/problem solving and customer services skills to join our team! The Property Manager is responsible for the overall management and maintenance of Aeon's property. This position will oversee the day-to-day operations of Alliance & Alliance Addition, 184 permanent supportive apartment homes for individuals and households who have experienced long term homelessness, in partnership with local service providers. The Property Manager ensures that the property is well-maintained, residents are satisfied, and all aspects of the property run smoothly. This role involves supervising on-site staff, coordinating maintenance and repair activities, managing budgets, and ensuring compliance with safety regulations. The Property Manager acts as the on-site leader, and ensures the building is a maintained, clean, and welcoming place for residents and guests. The Property Manager reports directly to the Portfolio Director.

Key responsibilities include, but are not limited to:

Lead, Motivate, and Direct Team

• Provide and support ongoing training, coaching, and development to ensure on-site staff are effective and successful in their roles. Address performance matters promptly and constructively.
• Conduct timely and informative annual performance reviews for each direct report.
• Support team growth by encouraging participation in relevant seminars, trainings, and professional development opportunities.
• Use effective delegation skills to manage time and responsibilities efficiently.
• Ensure direct reports are properly trained and consistently adhere to Aeon's policies and procedures. Hold team members accountable for meeting established performance expectations.
• Partner with Aeon's Talent Acquisition team to ensure effective and equitable recruitment and hiring, to build an on-site team that is able to deliver on Aeon's promises to our residents and community.

Financial Management

• Assist in the development of annual operating budgets for assigned properties.
• Prepare and submit monthly financial variance reports.
• Support annual capital expenditure projections to protect and maximize assets.
• Effectively monitor and collect on property receivables.
• Control expenses and optimize property profitability by managing to the annual budget.

Physical Asset Maintenance and Supervision of Contractors

• Oversee the maintenance and cleanliness of the physical property by providing effective guidance to the maintenance and cleaning teams.
• Consistently monitor and ensure timely, accurate completion of work orders for both resident units and common areas.
• Regularly inspect the property and promptly address any hazardous conditions or potential liability concerns.
• Review vendor performance and invoices to ensure quality, timeliness, and cost-effectiveness.
• Inspect apartment turns to confirm units are ready for occupancy and meet quality standards.
• Prepare and monitor for quality inspections including but not limited to REAC, Section 8, and MPHA.

Leasing and Marketing

• Achieve and maintain property occupancy goals in alignment with organizational and budgetary targets. Ensure marketing practices align with affirmative fair housing requirements and organizational standards.
• Collaborate with the Marketing Department and external marketing/advertising partners to support leasing efforts.
• Lead the full leasing process, including managing the waitlist process (where applicable), conducting property showings, processing applications, and completing all move-in tasks.
• Maintain resident retention by timely completing lease renewals/recertifications.

Affordable Housing Compliance

• Meet directly with Aeon residents and complete housing eligibility certifications, following through with all steps in the affordable housing compliance process, ensuring accuracy and timeliness of all certification files.
• Prepare for and successfully execute property inspections with monitoring agencies.
• Assist the Compliance Team as needed by providing information and documents to keep the property in compliance with outside funding/oversight agencies.

Customer Service and Relationship Building

• Ensure that Aeon's residents and guests are appropriately served in a positive, welcoming environment.
• Collaborate with Aeon team members and external parties to help Aeon residents maintain housing stability and to support them in making a Home.
• Lead and model customer service strategies in a culturally responsive manner, ensuring consideration for differing needs and expectations of residents, team members, vendors, and community members.

Administrative Management

• Ensure quality employee selection, training, and performance to ensure team members meet established policies, procedures, and performance expectations.
• Ensure all property files and records are accurately maintained in compliance with regulatory requirements and Aeon's internal policies and procedures.

Skills & Qualifications

• Significant experience leading a property management or closely related business team.
• Affordable housing including but not limited to Section 8 and Tax Credit experience is preferred.
• Proven track record of preparing, understanding and managing budgets as well as increasing net operating income is a plus
• Experience working with individuals experiencing or significantly impacted by mental health, substance use, poverty, and trauma is required.
• Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Excellent communication skills and ability to maintain positive resident relations resulting in strong resident retention.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence, with a commitment to Aeon's mission.
• Solid and proven work ethic with the ability to use good judgment, prioritize and execute wide-ranging workload in a fast-paced environment.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• A valid driver's license, reliable vehicle and vehicle insurance is required.
• Physical Requirements:
  
  
  
  • Ability to lift up to 10lbs.
  • Ability to reach above and below shoulder height.
  • Ability to sit and stand for extended periods.
  • Ability to conduct property tours and inspections: Includes walking through hallways, stairwells, leasing offices, common areas, and vacant or occupied apartment homes. This may involve navigating multiple floors and uneven surfaces.
  • Ability to file documents and enter data for extended periods.
  • Ability to work in varying external weather conditions.
  
  
  
  

Compensation, Hours & Location

This position has a range of pay of $65,000-$72,000 per year, depending on experience and skillset. Aeon offers an impressive benefit package that includes medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, generous paid time off and an employee assistance program.

This full-time position follows a Monday - Friday schedule from 8:30am to 5:00pm. Flexibility may be required to meet the needs of the role, including occasional adjustments for resident events, community activities, meetings, or other property-related responsibilities. This is an in-person role based at the property, with occasional work at Aeon's Central Office, training facilities, or other properties as needed.

This position will participate in Aeon's property management on-call rotation, typically one week every 5 to 6 weeks. While on-call, the individual must be prepared to make timely and appropriate management decisions in response to urgent site needs or emergencies.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/3758294

The position is open until it is filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action Employer

Employees and residents are encouraged to apply.