Banquet Manager

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel:

*Supervise and direct the Banquet associates including captains, servers, lead housemen, and housemen.

*Interview, recommend hiring, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary reviews, recommend discipline and termination, as appropriate.

*Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service) to ensure compliance with LSOPs and SOPs, Banquet Event Orders, safety regulations and procedures and to ensure an optimal level of service, quality, and hospitality.

*Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product.

*Calculate and review the Banquet checks ensuring accuracy and present the check to the customer for signature to ensure payment.

*Calculate and prepare the daily service charges and payroll ensuring accurate, prompt reporting to the Accounting Department.

*Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.

*Comply with attendance rules and be available to work on a regular basis.

*Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience

*More than two years of post-high school education.

*Experience required one to two full years of employment in a related position.

*Hotel experience preferred.

Knowledge, Skills and Abilities

*Requires working knowledge of HEI banquet/catering food and beverage services, policies, or operations.

*Knowledge of computer equipment.

*Ability to compile facts and figures in accordance with established procedures.

*Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.

*Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

*Leadership skills to motivate and develop staff and to ensure accomplishment of goals.

*Able to set priorities, plan, organize, and delegate.

*Ability to work effectively under time constraints and deadlines.

*Effective verbal and written communication skills.

*Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.