VTBuys Customer Support Specialist

The State of Vermont is seeking a detail-oriented and tech-savvy professional to provide customer support and training to users of VTBuys, the state's procurement system.

This role will:

• Serve as the functional lead for the VTBuys Customer Support Helpdesk.
• Provide responsive support to internal state employees and external suppliers across all VTBuys modules.
• Troubleshoot issues such as system errors, transaction problems, login issues, and user setup.
• Offer one-on-one assistance to users of all computer skill levels-ranging from beginners to advanced.
• Monitor and manage user access as staff transition in and out of roles or state service.
• Handle complex support issues, including analyzing rare or high-impact errors and developing ad hoc queries to identify root causes.
• Collaborate with IT staff when needed to test and implement technical fixes.

With approximately 2,000 active users, technical expertise and communication skills will be required in order to ensure smooth, efficient operations across state agencies.

As of July 14, 2025, the step 1 rate for pay grade 25 will be $30.92 per hour.

This position, VTBuys Customer Support Specialist (Job Requisition #52807), is open to all State employees and external applicants. This is a Limited Service position, which is non-tenured and authorized through 12/30/2026. Limited Service positions are established for specially funded projects or programs.
If you would like more information about this position, please contact Diane Irish at diane.irish@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors Work is performed in a technical/computer environment involving considerable interaction with software end users and departments' technical support staff along with the Supplier Community. Some overtime work may be required. Some travel to customer locations for training may be necessary.

Three (3) or more years of experience providing customer service support and/or training for business software and systems.

Associate's degree or higher in accounting, business, or public administration.

Experience working with VTBuys/Ivalua.

Experience in a call center or help desk environment.

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits, including:

* 80% State paid medical premium and a dental plan at no cost for employees and their families

* Work/Life balance: 11 paid holidays each year and a generous leave plan

* State Paid Family and Medical Leave Insurance (FMLI)

* Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan

* Tuition Reimbursement

* Flexible spending healthcare and childcare reimbursement accounts

* Low cost group life insurance

* Incentive-based Wellness Program

* Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.