Operations Manager

IMMEDIATELY HIRING! Full-Time Opportunity

JOB SUMMARY

The purpose of this position is to manage the day-to-day operations and to meet the values, guiding principles, operating and strategic goals of GMR. The Operations Manager will work with and lead all members of the local team to develop, implement and maintain necessary reports and documentation to ensure compliance with established operational goals and objectives, and make financial decisions in accordance with his/her assigned fiscal and volume budgets. This leader is responsible for various departments, which may include network and care coordination, depending on the market served. In addition, she/he must support the GMR values through demonstrated actions.

ESSENTIAL FUNCTIONS/DUTIES

Operations:

• Analyze markets and develop plans that match the supply of out-of-hospital healthcare services appropriately to meet customer demands
• Ensure optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service.
• Design, implement and maintain processes to maximize quality of operations.
• Manage inventory (including the fleet of vehicles).
• Maintain and document a plan for continuity of operations, including a program for disaster response. The Operations Manager shall be available to respond to situations as needed during times of disaster.
• Keep current on industry trends that have potential impact on the operations.
• Prepare and analyze financial and other data reports.
• Follow, review, and recommend contract provisions and modifications. Participate in the resolution of issues with members of community and other agencies.
• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations.
• Establish goals and objectives for field operations based upon communicated goals and strategies for the region and clearly communicate these goals and objectives to the appropriate employees.

Personnel Management:

• Demonstrate that internal customers are as valuable as external customers, project appreciation and respect for all team members.
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and work to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures
• Act as a resource to employees in resolving problems and increasing effectiveness.
• Participate in the resolution of labor disputes and ensure effective relationships with union representatives.
• Ensure effective risk management (e.g., workers' compensation, safety) through proactive education and training programs.
• Provide direction, clarity of expectations and coaching to supervision.
• Manage employee performance by setting and communicating standards, measuring results and providing feedback.

Teamwork:

• Interact with EMS system partners, including other emergency providers: public and private
• Integrate and work directly with clinical management.
• Actively develop, train and promote the use of work teams for process improvement.
• Share information with others in the region, other GMR operating companies, and Corporate, to increase the use of best practices.

General:

• Ensure compliance with GMR policies and procedures.
• Role model appropriate behaviors with regard to GMR Vision and Guiding Principles.
• Moderate travel to assigned areas of responsibility
• Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems' security policies and procedures. Attend Information Systems security training, when offered. Report on information systems security problems.

Experience:

• Minimum of (3) years of experience in general management.
• Minimum of (2) years experience in EMS.

Education:

• Bachelor's degree in Business, Healthcare or other appropriate field of study is preferred.

Skills:

• Effective oral, written, and interpersonal communications
• Effective internal and external customer service experience

Credentials/Licenses:

• Current State EMT/Paramedic License
• BLS and ACLS Certification (AHA only)

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we serve. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.